Mgr, Ambulatory Care Systems- 40hr

Accountable for the development and maintenance aspects of planning, design, development,

implementation, training, maintenance and evaluating of the ambulatory care information systems. Provides direction for and management of ambulatory care information system functions throughout the organization. Utilizes the knowledge and skills of clinical practice and clinical workflow to determine clinical functions that are suitable for computer application and to ensure the information systems are consistent with professional standards of clinical practice. Plans, designs, develops, implements and works with clinical governance structures in order to support the changing requirements of acute care information systems. Reports to the Director Clinical Application Services.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.

Connecticut Children's offers a comprehensive compensation and benefits package for eligible team members, including medical, dental and vision insurance, hospital paid life and disability coverage, paid time off and leave programs, education and training assistance, a retirement savings plan with hospital match, and an employment assistance program. Eligibility for certain benefits is based on scheduled hours worked. All team members are eligible to participate in the retirement savings plan, regardless of scheduled hours worked. Additional benefit information is available here.

Education and/or Experience Required:

• Education Required: Bachelor's degree in Information Management, Business Management, and healthcare-related field required. Equivalent demonstrated work experience will be considered in lieu of formal education.
• Experience Required: Five to eight years in information management and or clinical management with at least three years in a leadership role or senior systems support role.

Position Specific Job Education and/or Experience

License and/or Certification Required:

• For Epic applications teams, at least one relevant Epic certification is required as outlined in the Epic

certification policy.

• Additional Epic certifications may be required (Chronicles, SQL, etc) in order to support higher complexity

projects or issues.

• For non-Epic applications, a relevant certification is desired, if available.

Knowledge, Skills and Abilities Required:

Knowledge of:

• Web-based technologies, processes, and analytics.
• Employing software quality assurance and testing concepts, techniques, industry best practices, tools and

standards.

Ability to:

• Demonstrated staff management experience, along with interpersonal skills necessary for effective communication with all levels of client.
• Employ software quality assurance and testing concepts, techniques, industry best practices, tools and

standards.

• Provides leadership to staff and ambulatory care departments in identifying, planning, designing, developing, implementing, training, maintaining, and evaluating efficient, effective ambulatory care information systems.
• Work collaboratively with the Medical Staff leadership and clinical leadership to provide guidance in introducing new technology, software, or programs to support clinical processes throughout the organization that are based on evidence and reflect best practice standards.
• Assesses processes and facilitates process redesign, refining systems and tools to support safe and efficient patient care.
• Promotes technologies that support clinical decision-making and facilitate data entry and retrieval for quality improvement, patient safety and patient flow.
• Manages resources to accomplish organizational goals for deployment of the electronic medical record and supporting systems.
• Represents the interests of clinical information systems in clinical leadership meetings and provides key input for both tactical and strategic systems planning.
• Develops, implements and administers policies and procedures pertaining to the build and use of ambulatory care systems.
• Provides effective human resource management by providing, assessing and teaching appropriate staff and promoting communication and feedback.
• Participates on or chairs committees to facilitate the evaluation, design, implementation of activities/processes that support cost-efficient quality patient care and improve clinical processes and workflow.

Supervisory Responsibilities:

• Responsible for the supervision for all staff supporting ambulatory care information systems.

• Provides leadership to staff and ambulatory care departments in identifying, planning, designing, developing, implementing, training, maintaining, and evaluating efficient, effective ambulatory care information systems.

• Work collaboratively with the Medical Staff leadership and clinical leadership to provide guidance in introducing new technology, software, or programs to support clinical processes throughout the organization that are based on evidence and reflect best practice standards.

• Assesses processes and facilitates process redesign, refining systems and tools to support safe and efficient patient care.

• Promotes technologies that support clinical decision-making and facilitate data entry and retrieval for quality improvement, patient safety and patient flow.

• Manages resources to accomplish organizational goals for deployment of the electronic medical record and supporting systems.

• Represents the interests of clinical information systems in clinical leadership meetings and provides key input for both tactical and strategic systems planning.

• Develops, implements and administers policies and procedures pertaining to the build and use of ambulatory care systems.

• Provides effective human resource management by providing, assessing and teaching appropriate staff and promoting communication and feedback.

• Participates on or chairs committees to facilitate the evaluation, design, implementation of activities/processes that support cost-efficient quality patient care and improve clinical processes and workflow.

Supervisory Responsibilities:

• Responsible for the supervision for all staff supporting ambulatory care information systems.