MFT Platform Support Engineer
Must Have Technical/Functional Skills
- Managed File Transfer (MFT) Support (EFT, Connect:Direct, Secure File Transfers)
- Production Support & Incident Management (L2/L3)
- File Transfer Integrations (AWS S3, Kafka, Batch Processing, Workflow Automation)
- Root Cause Analysis (RCA) & Troubleshooting
Roles & Responsibilities
The MFT Platform Support Engineer is responsible for supporting, monitoring, troubleshooting, onboarding, validating, and maintaining enterprise Managed File Transfer (MFT) platforms and associated integrations. The role provides L2/L3 operational support, drives incident resolution, performs deployment validations, conducts RCA activities, and ensures secure and reliable file transfer services.
____
Managed File Transfer (MFT) Platform Support
- Monitor and support enterprise file transfer platforms across production and non-production environments.
- Ensure availability, reliability, and performance of managed file transfer services.
- Investigate and resolve file transfer failures, delays, duplicates, and connectivity issues.
- Support critical business file exchanges and batch processing workflows.
- Coordinate with infrastructure, application, network, and security teams during issue resolution.
- Maintain operational documentation, procedures, and knowledge articles.
- Monitor daily EFT operations and file transfer activities.
- Configure and maintain users, permissions, folders, and trading partner connections.
- Support EFT workflows, event rules, and automation processes.
- Troubleshoot transfer failures, authentication issues, and certificate-related problems.
- Support server upgrades, patching, and environmental changes.
- Validate successful file movement and workflow execution.
- Support secure external and internal file transfer connectivity.
- Troubleshoot communication and connectivity issues through DMZ Gateway.
- Validate SSL/TLS certificates and secure communication channels.
- Coordinate firewall and network connectivity troubleshooting.
- Monitor gateway performance and availability.
- Support external partner onboarding activities.
- Monitor and support Connect:Direct file transfer processes (IBM Sterling Connect:Direct
- Monitor file transfer integrations utilizing AWS S3 buckets.
- Monitor Kafka topics and message flow associated with file processing.
- Monitor scheduled jobs and file-processing workflows.
div>
- Troubleshoot job failures, dependencies, and delayed schedules.
- Perform job restarts and recovery activities.
- Support application deployment and release activities.
- Validate deployment packages and configurations.
- Monitor deployment execution and troubleshoot failures.
- Verify successful implementation and post-deployment health checks.
- Support rollback activities when required.
- Coordinate deployment activities across multiple environments.
L3 Escalation Support :Act as technical escalation point for complex production incidents.
- Lead troubleshooting efforts across multiple technology teams.
- Ensure restoration of critical business services within SLA commitments.
- Drive permanent resolution of recurring issues.
Root Cause Analysis (RCA)
- Investigate recurring and major production incidents.
- Analyze logs, monitoring alerts, application behavior, and infrastructure events.
- Identify root causes and contributing factors.
- Prepare detailed RCA reports.
- Recommend corrective and preventive actions.
- Track remediation activities to closure.
Salary Range- $110,000-$130,000 a year