Meter Exception and Resolution Analyst

Manifest Solutions is currently seeking a Meter Exception and Resolution Analyst for a position in Columbus, OH.

• Investigate meter reading exceptions, communication failures, consecutive estimated bill accounts, and other meter-related issues to determine and document the underlying root cause.
• Analyze meter, AMI, AMR, billing, customer, and operational data to identify barriers preventing successful meter reads and develop action plan for corrective action.
• Coordinate with Meter Operations, Field Services, AMI Operations, Billing, Customer Operations, and other business areas to assign and track resolution activities.
• Monitor the status of assigned corrective actions, follow up with responsible work groups, and ensure timely completion of required work to address root-cause issues.
• Evaluate feedback received from responsible departments and determine whether additional investigation or work by another business area is required to fully resolve the issue.
• Verify that meter readings are successfully obtained following corrective actions, validate that readings are complete and accurate, and ensure the information is available for downstream billing processes.
• Responsible for investigating meter reading exceptions and identifying the root causes that prevent successful meter reads, AMI communications, or accurate customer billing.
• Serves as the central point of coordination for meter-related issues, working across multiple departments to drive issue resolution, remove barriers to obtaining meter reads, and ensure accurate consumption data is delivered to billing.
• Supports improved read performance, reduced estimated bills, enhanced customer experience, and increased operational efficiency through proactive investigation, case management, and cross-functional collaboration.
• Responsible for ensuring meter exchange activities are successfully completed end-to-end by identifying and resolving issues that prevent exchanges from flowing through business processes and systems.
• Drives cross-functional coordination to remove barriers, validate meter communication, and ensure exchanged meters are accurately represented in operational systems and available for billing. This role will be hybrid – Tues, Wed and Thurs

Qualifications:

• Required Qualifications for Position 2 yr degree AS or AA
• 4-5 years of experience in similar role
• Strong analytical and problem-solving skills with the ability to conduct root cause investigations.
• Excellent oral, written, and interpersonal communication skills.
• Ability to effectively coordinate work and resolution activities across multiple departments.
• Microsoft Excel and data analysis skills.
• Strong organizational, documentation, and follow-up skills.