Messaging Operations Engineer

Role: Engineer

Required Skills: Operations

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 6 - 10 Years

Function: TECHNOLOGY

Apply By: 2027-01-02

Must Have Technical/Functional Skills

• Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response,

troubleshooting, and root-cause analysis.

• Administer user, shared, and resource mailboxes, including permissions, delegation, and access

reviews aligned with least-privilege practices (RBAC).

• Troubleshoot mail-flow issues, including NDRs, delays, routing, connectors, and transport rules, and

perform message trace and email-header analysis.

• Support Outlook (Classic and New Outlook) issues, including profiles, shared mailboxes, add-ins,

and calendaring.

• Operate email security and hygiene controls, such as Proofpoint and Microsoft Defender for Office

365, including quarantine review, policy troubleshooting, and escalation to security partners as

needed.

• Use PowerShell to perform Exchange Online and Microsoft 365 administrative tasks, reporting, and

operational automation.

• Support Microsoft 365 Apps servicing and organizational deployment and updates through the

Microsoft 365 Apps admin center (Cloud Update), in coordination with endpoint teams.

• Document operational procedures, known errors, and configuration standards, and contribute to

runbooks and knowledge articles.

Good to Have

• Microsoft certifications for Microsoft 365, Exchange, or related technologies.
• Hands-on experience administering Proofpoint Email Protection, including policy tuning,

impersonation and BEC rules, URL Defense, quarantine workflows, and message trace and

investigations.

• Experience with Microsoft Defender for Office 365 features and tools, including Safe Links, Safe

Attachments, anti-phishing, and investigation workflows.

• Advanced understanding of retention policies, eDiscovery and legal hold, and data loss prevention

(DLP) concepts in Microsoft Purview.

• Understanding of email authentication and deliverability, including SPF, DKIM, and DMARC, and

tenant mail-flow design.

• Experience analyzing new Microsoft 365 features and changes and translating their impact for

stakeholders and business workflows.

• Familiarity with Teams, Outlook calendaring dependencies, and Entra ID (Azure AD) identity

concepts used in messaging operations.

• Experience supporting conferencing, room, and resource scenarios and AV/calendar integration.
• Comfort participating in an on-call rotation and supporting after-hours changes as required.

Roles & Responsibilities

Support a large enterprise Microsoft 365 messaging environment by providing Tier 3/Tier 4

operational support for Exchange Online, Outlook, and related services. The role focuses on incident

troubleshooting, service health, access and mailbox administration, mail-flow hygiene, and

continuous improvement through automation, documentation, and participation in delivery and

migration initiatives.

Salary Range: $85,000 - $105,000 per year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.