MES PAS-X Engineer

We are seeking an experienced MES PAS-X Engineer to provide hands-on production support within a pharmaceutical manufacturing environment in Melrose Park, IL. The engineer will work closely with Operations, Manufacturing, Quality, Engineering, Automation, and IT teams to troubleshoot and resolve Werum PAS-X MES issues impacting manufacturing operations.

This role is primarily focused on real-time MES production support, troubleshooting, issue resolution, user support, and system reliability in a highly regulated GMP/cGMP environment. The ideal candidate will have strong hands-on experience with Werum PAS-X, Electronic Batch Records (EBR), MES integrations, production troubleshooting, and GMP computerized systems.

The selected candidate must be comfortable working the 10:00 PM–6:00 AM night shift and providing timely support for production-critical MES issues.

Provide hands-on production support for Werum PAS-X MES during the 10:00 PM–6:00 AM night shift.
Work directly with Manufacturing and Operations teams to troubleshoot and resolve MES issues affecting production.
Troubleshoot PAS-X transactions, workflows, electronic batch records, recipes, master data, equipment interfaces, and production orders.
Investigate and resolve MES application errors, transaction failures, system issues, and user-reported problems.
Support production operators with MES navigation, batch execution, material movements, electronic records, and manufacturing transactions.
Analyze application logs, error messages, system behavior, and integration failures to determine root causes.
Troubleshoot MES-to-equipment and MES-to-automation interfaces, including communication and data-transfer issues.
Support PAS-X configuration, master data, workflows, recipes, EBRs, and manufacturing processes.
Collaborate with IT, Automation, Engineering, Quality, and application support teams to resolve complex or escalated issues.
Document incidents, troubleshooting activities, root cause, corrective actions, and resolutions according to site procedures.
Support deviations, CAPA, change controls, investigations, and corrective actions associated with MES issues.
Ensure all MES support activities comply with GMP/cGMP, FDA regulations, 21 CFR Part 11, data integrity, and site SOPs.
Participate in MES testing, validation, upgrades, patches, releases, and controlled system changes.
Support UAT, regression testing, and system verification for PAS-X enhancements and changes.
Monitor recurring production issues and recommend improvements to MES reliability and manufacturing processes.
Provide timely escalation and communication for production-critical incidents during overnight operations.
Maintain technical documentation, troubleshooting procedures, knowledge articles, and support guides.