Job Summary
We are seeking an experienced professional with expertise in Apriso Manufacturing Execution System (MES) to support a defense industry client in Simsbury, Connecticut. The ideal candidate will be responsible for monitoring, maintaining, troubleshooting, and optimizing MES applications to ensure reliable system performance, manufacturing process efficiency, and compliance with applicable industry and regulatory requirements.
The candidate will work closely with production teams, IT stakeholders, and end users to resolve system issues, improve manufacturing workflows, support application integration, and ensure adherence to service-level agreements (SLAs). Experience with ITAR compliance and manufacturing execution systems in a regulated environment is highly desirable.
Key Responsibilities
- MES System Support and Optimization
- Monitor, analyze, and troubleshoot MES application performance to ensure system reliability and availability.
- Perform routine system maintenance and identify opportunities for performance optimization.
- Investigate system issues, determine root causes, implement resolutions, and escalate complex problems when necessary.
- Ensure compliance with system specifications, operational requirements, and applicable SLAs.
- Maintain the integrity and reliability of interconnected manufacturing software applications.
- Manufacturing Process Support and Collaboration
- Collaborate with production, engineering, IT, and other cross-functional teams to resolve manufacturing system issues.
- Identify and implement solutions to streamline manufacturing workflows and improve operational efficiency.
- Support the integration and ongoing functionality of MES applications with related manufacturing systems.
- Assist with application testing, debugging, validation, and performance reporting.
- Support data-driven decision-making by ensuring the availability and accuracy of manufacturing system information.
- End-User Support and Training
- Provide technical support and guidance to MES end users.
- Respond to user inquiries, troubleshoot application issues, and manage support tickets through resolution.
- Develop and deliver end-user training as required.
- Document technical issues, resolutions, system changes, and recurring problems.
- Escalate unresolved or critical issues to the appropriate support teams.
- Compliance and Continuous Improvement
- Support ITAR compliance and applicable security and regulatory requirements within the manufacturing environment.
- Identify opportunities to improve MES functionality, system performance, and manufacturing processes.
- Recommend process improvements that enhance productivity, reliability, and operational efficiency.
- Maintain appropriate documentation for troubleshooting, system support, testing, and compliance activities.
Required Qualifications
- Minimum 5 years of experience working with Manufacturing Execution Systems (MES).
- Strong hands-on experience with Dassault Systèmes DELMIA Apriso MES preferred.
- Experience with alternative MES platforms, such as Rockwell, Siemens Opcenter, or Client Proficy Smart Factory, will also be considered.
- Minimum 3 years of experience in technical troubleshooting and customer/user support.
- Experience working in an ITAR-compliant environment or supporting ITAR-related compliance requirements.
- Strong analytical, problem-solving, debugging, and root-cause analysis skills.
- Experience supporting manufacturing applications and collaborating with production and technical teams.
- Ability to remain calm and effective in high-pressure situations.
- Strong verbal and written communication skills.
- Willingness and ability to travel periodically to client sites within the United States, as required.
About Tanisha Systems, Inc.
Tanisha Systems, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and India.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.
"Tanisha Systems, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. We are committed to providing an accessible work environment for all candidates. Reasonable accommodation will be provided during the application and hiring process upon request."
Want to read more about Tanisha Systems? Visit us at www.tanishasystems.com