Merchant Services Program Manager

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How to Apply

Please submit a resume and cover letter. Your cover letter should describe how your experience and qualifications relate to this position, including examples of your ability to:

• Lead programs and teams to achieve measurable outcomes
• Lead merchant credit card acceptance and PCI DSS compliance programs within a large, complex organization, preferably in higher education
• Build collaborative relationships and work across organizational boundaries
• Develop employees and foster an inclusive, supportive workplace
• Improve processes and increase operational effectiveness
• Apply strategic thinking and creative problem-solving to complex challenges

Your cover letter will help us understand your communication style, leadership approach, and interest in the role.

Job Summary

The University of Michigan's Merchant Services Program supports payment processing and PCI DSS compliance for approximately 400 merchants across the University.

The Merchant Services Program Manager provides strategic and operational leadership for this university-wide program. You will lead staff, collaborate with departments and external partners, guide payment and compliance initiatives, and improve program services, operations, and long-term sustainability.

This position manages staff performance and development for a team of three direct reports.

What You'll Do

Program Leadership and Operations

• Establish program goals, priorities, performance measures, and operating plans
• Lead projects and process improvements that strengthen efficiency, customer service, compliance, and financial sustainability
• Maintain program policies, procedures, guidance, and training materials
• Evaluate emerging payment technologies and recommend secure, effective solutions

Merchant Services and PCI Compliance

• Advise departments on approved methods for accepting in-person and e-commerce payments
• Lead PCI validation and help merchants complete required assessments accurately and on time
• Monitor compliance, communicate requirements, and coordinate responses to operational or compliance risks
• Support the implementation and ongoing operation of merchant accounts and payment solutions

Relationships and Team Leadership

• Build effective relationships with university departments, banking partners, payment processors, technology teams, and service providers
• Translate technical and regulatory requirements into clear business guidance
• Supervise, coach, and develop staff while establishing clear goals and expectations
• Foster an inclusive, collaborative environment that encourages professional growth and independent thinking

Required Qualifications*

• Bachelor's degree in finance, business administration, or a related field, or an equivalent combination of education and relevant experience
• A minimum of 5 years' experience in program management in merchant services, payment facilitation, or a related industry
• Experience leading programs, projects, staff, or cross-functional teams
• Strong organizational, analytical, problem-solving, and communication skills
• Ability to explain complex business, technical, or regulatory information to varied audiences
• Proficiency with common productivity and collaboration tools
• Strong people management skills and emotional intelligence, combined with an eagerness to maintain strong day-to-day operations through active management

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This is a remote-first position. The Treasurer's Office uses shared hoteling space within the Finance organization for in-person collaboration and meetings; dedicated individual workspaces are not provided.

The University provides a desktop computer, monitors, and standard peripherals. The final equipment configuration will be tailored to the role and confirmed with the selected candidate during onboarding. Work arrangements may be adjusted based on business needs and University policies.

Work agreements are reviewed at least annually and may be adjusted based on business needs. Learn more about work modes here.

Additional Information

The University of Michigan, with an operating budget of $12.4 billion, is a leader in higher education. The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world's greatest public universities. We are comprised of several units, including Treasury, Financial Operations, Procurement Services, and Institutional Financial Planning & Analysis. Comprised of several distinct divisions, we share a common set of values and goals. For more information about the Finance Division, please go to www.finance.umich.edu.

We offer an extensive total compensation package including competitive pay, two-for-one retirement contributions, a variety of health insurance options, and a generous vacation plan. Additionally, there are seven paid holidays and four paid season days.

The anticipated salary range for this position is $95,000-$110,000. The final salary will be based on the selected candidate's experience and qualifications.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.