Merchant Portfolio Analyst - Implementation Specialist

Back to search results Merchant Portfolio Analyst - Implementation Specialist Charlotte, North Carolina; New York, New York; Chicago, Illinois Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:The Merchant Portfolio Analyst - Implementation Specialist is responsible for managing the end-to-end implementation of merchant payment processing solutions. This role ensures that clients are onboarded efficiently, payment processing systems are integrated successfully, and projects are completed in a timely fashion and within scope. The Merchant Portfolio Analyst-Implementation Specialist partners across the broader organization and with key vendors to drive client experience and operational excellence.Key Responsibilities:• Oversee the implementation of merchant processing solutions from initiation to completion• Develop and maintain project plans, timelines, and deliverables• Manage multiple client implementations simultaneously• Collaborate with internal teams (Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, Vendors) to drive implementations to completion• Serve as the primary point of contact for merchant clients during assigned implementation• Work with internal partners to gather to gather required documentation during intake for client implementations• Complete and submit of CIMS Implementation Request and Acquiring Solutions Intake form for assigned implementation projects• Complete and submit all applicable boarding templates and forms, as needed• Engage required resources as needed to complete tasks for a successful implementation• Facilitate and attend implementation project meetings, as needed to ensure successful completion of assigned implementation projects• Track and provide updates on assigned implementation status via implementation item/record creation• Research, escalate, and resolve issues during implementation to ensure a timely implementation• Work closely with client and technical resources to troubleshoot and resolve technical issues during implementation• Perform post-implementation validation (auth/settle/funding/interchange/billing)Required Skills:3+ years Payments and Merchant Payment Processing experienceStrong business acumen and analytical skillsIn-depth knowledge of merchant servicesTeam player with proven ability to interact and collaborate well with othersFocused on client satisfaction and client experienceAbility to influence and ensure successful outcomesProven ability research and resolve complex issuesAbility to work independently with minimal supervisionStrong organizational skillsDemonstrated effective communication skills, including written, oral, and presentation skillsEffective planning, prioritization and time management acumenAbility to coach colleagues with less experience and/or knowledge, as necessaryProficient in Microsoft Office suite (i.e Outlook, Word, Excel, PowerPoint, and OneNoteAbility to quickly learn new processes and proceduresDesired Skills:Previous Project Management experienceExperience working with cross-functional teamsSkills:Active ListeningCritical ThinkingCustomer and Client FocusProblem SolvingAccount ManagementAttention to DetailCollaborationData ManagementPortfolio ManagementAdaptabilityLearning DeliveryOral CommunicationsPrioritizationWritten CommunicationsShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26032800 Manages People: No Travel: Yes, 5% of the time Age requirement: Must at least be 18 years of age. Illinois pay and benefits information Illinois pay range: $80,000.00 - $103,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve New York pay and benefits information New York pay range: $80,000.00 - $103,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve Share: Save job Job saved