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Merchandising Specialist eCommerce

    Highlights

    This role collaborates cross-functionally with Product Management, Marketing, Creative Partners, Sales and Operations to ensure a seamless end-to-end go to market approach for seasonal and everyday assortments. The eCommerce Merchandising Content Specialist is responsible for creating, optimizing, and maintaining product content across eCommerce Retailer platforms to drive online visibility, engagement, and sales.

    Numbers & Facts

    LocationCA
    IndustryManufacturing - Other
    Company Size2,500 to 4,999 employees
    Year Founded1906
    Websitehttp://corporate.americangreetings.com/careers/whoweare.html

    Description

    138367BRMerchandising Specialist eCommerceWestlake, OH

    Because this position requires regular on-site work at our Creative Studios in Westlake, Ohio, we will focus on candidates who currently reside in Northeast Ohio.

    Remote work and relocation assistance are NOT available for this role.

    The eCommerce Merchandising Content Specialist is responsible for creating, optimizing, and maintaining product content across eCommerce Retailer platforms to drive online visibility, engagement, and sales. This position oversees product detail page content, develops SEO-friendly product copy, manages item setup processes, and supports overall site merchandising strategies to ensure all content and assets meet brand standards and retailer requirements. This role collaborates cross-functionally with Product Management, Marketing, Creative Partners, Sales and Operations to ensure a seamless end-to-end go to market approach for seasonal and everyday assortments.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    Product Detail Page Asset & Content Creation Strategy - 50%

    Strategize, create and maintain copy and image style guide standards

    • Write and optimized product descriptions, titles and bullet features with SEO-infused copy to improve organic visibility and rankings - work with Marketing team to understand keyword metrics - 30%
    • Develop and implement best-in-class content strategy to best optimize conversion and enhance consumer experience - 20%

    Item Set Up & Site Merchandising - 50%

    Own and execute the full item set up process following a calendar of seasonal and everyday program launches on-time - 30%

    • Work cross-functionally with Product Management to acquire product information - syndicate all item information over to retailer to ensure a seamless item set up
    • Coordinate the development of assets such as product photography and video requests, including submitting work requests, providing product numbers and samples, and giving art direction

    Conduct Site Audits and Execute Needed Changes - 10%

    • Conduct weekly and seasonal PDP audits to identify discrepancies and implemented corrections
    • Ensure an accurate source of truth is maintained

    Support Retailer Needs - 10%

    • Support Sales/Ops with retailer requests as they pertain to Merchandising
    • Ensure Retailer portal system reflects accurate item detail information to support successful purchase ordering from the retailer

    Required Length & Type of Experience:

    • 2+ years of experience in eCommerce, digital merchandising or related field - experience in consumer goods preferred
    • Experience with Vendor Central or Seller Central
    • Experience with Amazon.com, Walmart.com and/or Target.com, or related eCommerce retailer, prefered
    • Experience in operating PIM systems (Salsify)

    Knowledge, Skills & Abilities:

    • Experiencing writing SEO-friendly copy for PDPs
    • Strong attention to detail with excellent organization and project management skills
    • Highly Collaborative - excellent written and oral communication and presentation skills across functional teams and external teams
    • Understanding and application of e-comm marketing insights tools and keyword research tools (Hellium10)
    • Comfortable with analytics tools and interpreting performance metrics (Profitero, Tableau, Stackline)
    • Proficient in Excel, PowerPoint, etc.
    • Track record as a fast learner; capable of problem-solving in a data-rich environment

    Bachelor's Degree in Marketing/Business Management

    Please ensure all information submitted in your application is complete and accurate. Verification of candidate information may be conducted during the hiring process. Candidates who provide false, misleading, or materially inaccurate information, including residence or location information, may be disqualified from consideration.

    Corporate Jobs 5234927No52152991141.4525-81.929804-Sep-2026Merchandising Specialist eCommerce

    About Company

    For more than 100 years, American Greetings Corporation has been a creator and manufacturer of innovative social expression products that assist consumers in enhancing their relationships to create happiness, laughter and love. The Company's major greeting card lines are American Greetings, Carlton Cards, Gibson, Recycled Paper Greetings and Papyrus, and other paper product offerings include DesignWare party goods and American Greetings and Plus Mark gift-wrap and boxed cards. American Greetings also has one of the largest collections of greetings on the Web, including greeting cards available at Cardstore.com and electronic greeting cards available at AmericanGreetings.com. In addition to its product lines, American Greetings also creates and licenses popular character brands through the American Greetings Properties group. Headquartered in Cleveland, Ohio, American Greetings generates annual revenue of approximately $1.9 billion, and its products can be found in retail outlets worldwide.

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