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Merchandising Operations Coordinator

The RealReal

Phoenix, AZ

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JOB DETAILS
SALARY
SKILLS
Artificial Intelligence (AI), Authentication, Compensation and Benefits, Cross-Functional, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, English Language, Equal Employment Opportunity (EEO), Establish Priorities, FIFO, Intellectual Property (IP), Inventory Management, Lift/Move 25 Pounds, Mac Operating System, Machine Learning, Merchandising, Operations Management, Operations Processes, Organizational Skills, Pricing, Problem Solving Skills, Production Systems, Sales, Service Level Agreement (SLA), Shipping/Receiving, Standard Operating Procedures (SOP), Stock Purchase Plans, Strategic Planning, Time Management, Vision Plan, Warehousing, ZenDesk
LOCATION
Phoenix, AZ
POSTED
2 days ago
About The Role
[Merchandise Operations Coordinator - Authentication]Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandise Operations Coordinator, you will oversee merchandise inquiries and inventory control management within the Authentication department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

[Merchandise Operations Coordinator - Receiving] Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Merchandising Operations Coordinator, you will oversee all merchandise inquiries and all inventory within cross functional departments. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!

What You Get To Do Everyday

[Merchandise Operations Coordinator - Authentication]
  • Support Authentication inventory control management
  • Utilize master inventory control tracker to locate items outside of SLA
  • Track each item via detailed notes and investigation efforts
  • Collaborate with internal departments to resolve exception and operational issues that impact inventory
  • Follow SOP for tactical steps and complete each task associated in timely manner
  • Surface risks and opportunities to Authentication leaders for strategic problem solving
  • Communicate challenges and blockers to inventory task completion to Authentication management in real-time
[Merchandise Operations Coordinator - Receiving]
  • Oversee CS/CR and merchandising inquire
  • Prioritize and answer inquiries in a timely fashion meeting all SLAs
  • Assign authentication inquiries to the proper point of contact
  • Manage and organize authentication Zendesk inbox
  • Track post corrections found from inquiries
  • Ensure both queues meet expected SLA
  • Track and update internal exceptions
  • Support inventory management for inbound operation
  • Assist department in maintaining FIFO/SLA
  • Collaborate with internal departments to resolve exception and operational issues that affect operations
  • Surface risks and opportunities to operation processes
  • Support strategic initiative projects
What You Bring To The Role

Minimum Requirements:
  • Proven ability to excel in a high-volume, repetitive, quota-driven environment
  • Self-motivation and a drive to achieve results
  • Exceptional attention to detail and organization skills
  • Adaptability and openness to change
  • Ability to lift and move up to 25 pounds (moving and sorting product, etc.)
  • Ability to stand for up to 8 hours at a time
  • Ability to read and write in English
Preferred Requirements:
  • 1+ year of experience working in a warehouse production environment
  • Proficiency with Mac OS and Google Suite
Compensation, Benefits, + Perks
  • $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • 9 Paid Company Holidays
  • 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
  • State of the art, climate-controlled warehouse facility
  • Find out more about our Benefits here.


The expected hourly rate for this role is $21.00-$21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About the Company

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The RealReal

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