MERCHANDISE TEAM MEMBERSports Facilities Management, LLC- Highlands Sports ComplexLOCATION: Triadelphia, WVDEPARTMENT: OPERATIONSREPORTS TO: Merchandise Manager STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Merchandise Team Member is responsible for providing great customer service in our merchandise and pro shop area. This position helps create lasting memories of the tournament and event experience at Highlands Sports Complex. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.PRIMARY RESPONSIBILITIES INCLUDE FOLLOWING BUT ARE NOT LIMITED TO:Answering inquiries and providing excellent customer serviceProper use of point-of-sale softwareAll opening and/or closing dutiesAbility to use a heat press to imprint logos and designs on apparel in an efficient mannerAbility to take orders for custom apparelAbility to perform and document merchandise inventoryMaintain organized displays and desk areaPerform basic mathematical computationsBalance drawer and manage daily incomeCommunicate with the public in a tactful, polite, and friendly mannerMINIMUM QUALIFICATIONS:Flexible work schedule (e.g. nights, weekends, holidays)Excellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team membersMust work well with othersMust take personal initiative for the betterment of the team and facilityCommitment to the safety and wellbeing of othersMust be 18 years of age or olderWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40 lbs. waist highMust be able to operate a heat pressWill be required to stand for extended periods of timeAble to enter information on computersMust comply with safety and health code standardsThe facility has intermittent noiseMust wear proper uniform
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