Merchandise Return Associate

REEDS Jewelers is excited to post this important position to join our team.

REEDS Jewelers is currently seeking a team oriented Merchandise Return Associate for our corporate office in Wilmington, NC. The Merchandise Return Associate is responsible for receiving, categorizing, processing and the distribution of customer/store damaged, trade-in and break-out merchandise to ensure the highest level of service exceeding customer expectations.

Primary Responsibilities:

• Exemplify the REEDS' Mission and Core Business Values.
• Respond to store inquiries regarding merchandise returns.
• Researches and identifies untagged merchandise.
• Creates transfer documents to distribute merchandise to and from the corporate office and store locations.
• Responsible for the review and analysis of all non-plu trade-ins and break-out merchandise.
• Responsible for following security policies to ensure merchandise is protected.
• Receives, documents and audits incoming damaged merchandise from the corporate office and store locations.
• Reviews merchandise for quality issues. Determine correct processes to handle irregularities.
• Responsible for general housekeeping in the MRE area.
• Partner with other corporate departments and stores to provide timely assistance and perform other duties as directed by Lead, Supervisor and Inventory Control Director.
• Conduct business affairs in a legal and ethical manner, building a socially conscious environment.

REEDS Jewelers celebrates its 80th Anniversary in 2026, and our corporate headquarters has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to Pennsylvania, and everywhere in between.

With our strong foundation, we continue to grow and welcome talented, hard-working team members to join our dynamic company. We look forward to reviewing your application!