Merchandise Coordinator
Location: Fort Wayne, IN
Division / Department: Merchandising
Reporting to position: Merchandise Manager
The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.
Responsibilities:
Provide support and customer service to members: - Answer product questions
- Assist members with ordering issues
- Assist members with placing drop ship orders
- Send requested materials such as product samples and consumer rebates
- Coordinate relays, sample orders, and bin tag requests
Work with vendors: - Gather product information and images
- Coordinate market invitation process
- Enter vendor information into vendor portal forms, support vendors using portal
- Create and submit vendor debits/billings
- Initiate and review bulletins and drop ship order forms
- Expedite and complete projects
Gather content and use various tools to communicate to members and vendors: - Managing updates in online catalogs
- Enter program specials into VIMS/VMD
- Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)
- Review, process, debit vendors for truck mail literature
- Run queries to create spreadsheets
- Create Buyer Messages at direction of MM/AMM
- Create conversion charts/cross-references charts
- Ban items at direction of MM/AMM
Provide inventory/RSC staff support: - Product dispositions and Return Goods Authorizations (RGAs)
- Perform stock checks
- Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM.
- Investigate and resolve UPC, order multiple, and other item issues
- Investigate and resolve product questions from DC staff
Provide promotions-related support: - Gather, collect sales submittals
- Product sample requests
- Consumer rebate pad requests
- Distribute and file sale confirmations
- Track competitor ads/promotions
Provide market-related support: - Sequence sheets and market invitations
- Initiate market bulletins
- Market totals
- Collect and review drop ship order forms
- Coordinate gathering of department market drop ship forms for placement on catalog pages
- Review market bulletins
- Review/follow-up on vendor information
- Create/manage electronic tracking spreadsheet for market
- Bill vendors for market-related activities
Provide product/catalog-related support: - Product image requests
- Cut and descriptions
- Proof catalog pages
- Assign SKU numbers
Provide accounting-related support: - Process member and vendor debits and credits
- Process check requests
Perform general support functions: - Maintain various files
- Perform entry on item maintenance mainframe screens
- Order office supplies
Education and Experience:
Minimum: - High School graduate
- Must be computer proficient, especially with Excel and Word
Desired: - Post-high school education/training
Skills and Abilities: Minimum: - Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
- Above average customer service and problem solving skills
- Excellent organizational skills
- Ability to work on multiple projects by successfully prioritizing to meet deadlines
- Ability to quickly ‘change gears’ to respond to changes in priorities
- Proficiency with Google Workplace and Microsoft suite of products
- Ability to use a computer keyboard to efficiently and accurately enter text and data
Benefits available to you: - Full insurance benefits package including Medical, Dental, & Vision
- Paid time off to foster work/life balance
- Profit sharing
- Bonus Pay opportunities
- Retirement funding opportunities
- Education reimbursement
- Health club reimbursement
- Career advancement opportunities
About Do it Best Group
Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams
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