Mental Health Medical Receptionist

• Check in and greet patients in a pleasant, and professional manner upon arrival. 
• Answer patient inquiries in a polite, yet professional manner.  
• Resolve any problems or issues that a patient may have.  
• Disclose the following office policies: cancelation notices and no-show fees. 

• Answer all phone calls in a punctual and professional manner while meeting the call targets as set by management. Calls cannot be missed.  
• Check voicemail messages, make sure to obtain complete information before routing the call. 
• Attend to faxes received in a timely manner (check fax machine once every hour) 
• Call in appointment reminders for all providers. 
• Coordinate messages between patients and physicians. If consult calls are received, they must be properly handled and routed to the correct provider. In case of emergency (demise of a patient) office manager and provider MUST be informed immediately. Be sure to note any conversations that occur also. 

• Schedule patients while paying close attention to obtaining and inputting the correct and required information (for billing purposes). Reverify information with the patient before ending the call. 
• Complete insurance verification for all providers in the facility. Insurance verification should be done each time the patient comes in for a visit, to ensure patient insurance is still active/accurate. 
• Ensure all patient balances are accurate and up to date. 
• Explain to the patient any inquiries they have about their insurance. If unable to answer inquiries, employees can get with a biller or supervisor to find the best solution. 
• Must be able to keep up with patients' statements and report. 

• Receive packages and, make sure they are attended to and distributed to the appropriate person. 
• Keep patient files organized and confidential.   

• Work well with fellow employees. 
• Ensure there is someone there to cover you when leaving your desk.  
• Dress according to the dress code provided for your department scrubs). Look presentable. 

• Must be able to provide excellent patient care and handle difficult situations if necessary. 
• Must be organized. 
• Must have excellent written and oral communication skills. 
• Must know how to document properly. 
• Must be punctual and have reliable transportation. 
• Must be willing to travel in between locations. 
• Must be willing to work as a team player with fellow peers and providers. 

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