Under general direction of the Mental Health Manager, the Mental Health Medical Assistant is responsible for coordinating referrals for patients and overseeing scheduling for mental/behavioral health clinicians and psychiatrists. The Mental Health Medical Assistant also functions within the care team by assisting the medical provider, serving as a liaison between the patient and the provider, and performing medical receptionist tasks as needed.
Hourly Range: 27.51- 32.83 DOE
Specific Tasks/Duties Include:
- Coordinates referrals between primary care and behavioral health providers.
- Provides patients with basic information about mental/behavioral health and psychiatry services
- Scheduling responsibilities for individual appointments and groups include: opening and blocking clinician schedules, identifying cancellations and no-shows and offering slots to other patients, making reminder calls to patients as instructed, tracking group attendance
- Maintains a record of all patients referred to the mental health department and their status.
- Identifies when patients may need emergency mental health services and make appropriate referrals.
- Maintains high ethical standards, especially confidentiality, as required by the clinic, state and federal regulations.
- Assists Mental Health team with administrative duties.
- Routinely attends relevant agency and mental health department meetings.
- Prepare examination rooms at the beginning and/or end of each day.
- Prepare patient for examination which may include in-person, electronic or phone contact.
- Perform patient care procedures and evaluations for which s/he is certified/approved including but not limited to immunization and injections; assisting in minor procedures.
- Documents all medical information in appropriate fields in EMR; accurately enters immunization information into CAIR registry and EMR.
- Contact patients to remind them of and confirm appointments.
- Document and sign all clinical support tasks in the medical chart
- Check electronic medical record messages and follow up appropriately.
- Scan documents into electronic medical record.
- Using computerized electronic medical records performs duties for reception, discharge, scheduling, completing appropriate forms, checking eligibility, and enrolling patients in appropriate insurance and drug assistance programs.
- May provide health education to patients.
- Participate in quality assurance activities to monitor and improve patient care quality.
- Meets customer service standards.
- Follows all SRCH policies & procedures.
- Participates in ongoing training.
- Other duties as assigned.