We are a non-profit, faith based, equal opportunity employer.
The Shelter Guest Services ministry team is committed to embodying compassion and understanding while 'helping hurting people in Jesus' name'. They serve individuals who seek emergency shelter by providing intentional services related to a safe, secure and comfortable nights rest. These services include chapel services, overnight laundry, the opportunity to take a shower and shelter while sleeping.
Reports to: Men's Shelter Manager
Hours of Availability: (please confirm the hours you are available with the hiring team)
Full Time 2:30pm- 11:30pm
Full Time 11:00pm - 8:00am
Part Time - 7:30a - 4:30p Saturday & Sunday plus 1 weekday evening
Schedules may vary depending on assigned shift and days.
Location:
402 4th Street, SE
Roanoke, VA 24013
Compensation: $19.00/hour (non-exempt/hourly)
Our Team Members should exhibit the following:
Possess a sincere love of Christ and maintain a Christian walk that is evident of that love.
Individual must be willing to adhere to The Rescue Mission of Roanoke’s Code of Ethics.
Demonstrates a genuine interest in the safety and well-being of our guests and team members.
Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
Job Specific Qualifications
Experience working with individuals living with mental health and substance use disorder; helpful.
Desire to minister to and love those who need help and Jesus Christ
Patient and compassionate presence
Previous experience with conflict resolution techniques, helpful
Working knowledge of Microsoft Office, Gmail, basic grammar
Career Summary (may include other duties as assigned)
Shelter Services will supervise emergency shelter guests by enforcing Shelter policies, check-in/out process, monitor security protocols and making rounds, room checks and promoting a team environment for guests, volunteers, and team members. Administrative duties to include completion of records/documents, inspections, incident reports, medication distribution, phone calls, supply maintenance.
Conflict resolution/deescalating potentially volatile situations and reporting to appropriate persons as needed. Report needs/concerns to manager. Assist volunteers/interns to include training and assistance. Laundry operations as scheduled Housekeeping duties to ensure infection control processes are in place for health, safety and security measures.
All Rescue Mission of Roanoke team members may be asked to complete other duties as assigned by the leadership/management. Expectation is to complete these assignments as requested.
Physical demands essential to performing the job duties of this position (not an all-inclusive list).
Prolonged computer use; computer screen exposure
Consistently - Communicating with others to exchange information; verbally and/or electronically
Noise levels may vary depending on activity/event and/or location
Frequent periods of moving around to accomplish a task; sitting and standing
Occasional periods of standing, stooping, turning, twisting, pushing, pulling objects
Lift up to 50 pounds; not typically repetitive
Temperatures may vary depending on activity/events; indoor/outdoor exposure
Occasional– exposure to general cleaning chemicals
The Rescue Mission of Roanoke is a drug-free workplace and tobacco products may be used in designated locations.
We look forward to reviewing your qualifications!
Since 1948, the Rescue Mission has continued a tradition of comprehensive care to those in crisis in our community. The homeless, the hungry, the chemically addicted, the impoverished and the hopeless have all found a warm welcome at the Rescue Mission.
Men, women and children have found a safe place and compassionate friends in their darkest moments. The Rescue Mission is open 24 hours/day and 365 days/year and provides food, clothing, shelter, an on-site clinic, Recovery Program, case management, and aftercare services. All people in crisis are served regardless of race, gender, creed, age, or ethnicity.
In addition, the Rescue Mission operates a Donation and Recycling Center, 2nd Helpings – Gallery and Shop, Thrift 460, and has an online store presence. All proceeds from sales benefit the programs of the Rescue Mission.
With the mission statement “helping hurting people in Jesus’ name,” the Rescue Mission of Roanoke nourishes the mind, body, and spirit, through dedicated staff and volunteers that extend the compassion of Christ to our neighbors in need.