Memory Care Manager

• Serve as the site's Dimensions Champion and maintain required Dimensions Program training and certification.
• Implement, manage, evaluate, and continuously improve the Dimensions Program.
• Ensure the Dimensions environment promotes engagement, well-being, and a positive resident experience.
• Facilitate care partner support groups and family education opportunities.

Leadership & Staff Development:

• Provide leadership, supervision, and ongoing support to staff, volunteers, and students.
• Partner with the Director of Health Services (DHS) to support staffing, employee onboarding, training, development, and performance management.
• Coach and mentor team members on dementia care best practices and resident engagement.
• Assist with hiring and training activity staff.

Dimensions Program Leadership:

• Serve as the site's Dimensions Champion and maintain required Dimensions Program training and certification.
• Implement, manage, evaluate, and continuously improve the Dimensions Program.
• Ensure the Dimensions environment promotes engagement, well-being, and a positive resident experience.
• Facilitate care partner support groups and family education opportunities.

Resident Programming & Engagement:

• Assess resident interests, strengths, and psychosocial needs to develop meaningful programming.
• Plan, coordinate, and oversee daily activities, special events, and community outings.
• Develop monthly activity calendars in collaboration with the Activities Director.
• Encourage resident participation while supporting independence and quality of life.
• Ensure adequate supplies and resources are available to support programming.

Resident Care Collaboration:

• Collaborate with nursing and interdisciplinary teams to incorporate cognitive assessments, care plans, and individualized approaches to care.
• Promote the use of non-pharmacological interventions and person-centered dementia care practices.
• Support residents in maintaining their highest possible level of functioning and independence.

Customer Service & Family Relations:

• Build positive relationships with residents, families, staff, and community partners.
• Address concerns promptly and effectively.
• Review satisfaction feedback and implement improvements as needed.
• Communicate program updates through family newsletters and other channels.

Operations, Marketing & Administration:

• Maintain accurate program, attendance, and departmental records.
• Partner with leadership on budgeting, financial oversight, occupancy goals, and community marketing efforts.
• Support resident admissions, tours, and community outreach activities.
• Ensure marketing materials remain current and effective.

Transportation & Safety:

• Safely transport residents for outings and community activities when required.
• Complete required vehicle inspections, transportation documentation, and safety checks.
• Ensure compliance with transportation regulations, infection control standards, and organizational safety policies.
• Respond appropriately to safety concerns, incidents, and emergencies.