Why Your Role Matters
As a Membership Team Lead, you will serve as the focal point for member and staff inquires and provide a quality experience for all. You maintain the highest accuracy with front desk procedures, polices and serve as a role model to other staff. The role requires a high level of interaction with members, staff, and the community to create a welcoming environment, support retention efforts, and promote programs and services. We're seeking candidates who can bring energy and commitment to weekday mornings, evenings, and weekends, with a flexible schedule to help drive impactful results.
How You Will Make an Impact
- Responsible for opening and closing operations.
- The individual is a leader of a member-focused culture and model relationship-building skills in all interactions.
- Acts as a shift supervisor.
- Maintains data integrity of the membership database.
- Verifies current membership status and assists members with renewals and changes as needed.
- Provides tours of the facility to prospective members.
- Monitors the use of supplies, equipment, and facilities.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Maintain the highest accuracy with front desk procedures, policies and serve as a role model to other staff.
- Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
- Lead the Y's mission, vision, and values with program participants, members, staff, and guests by example.
- Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Assist in training new welcome center staff.
- Supports logistics for welcome center staff meetings and training.
- Completes all other duties as assigned.
What You Bring to the Y
- Minimum of 18 years of age with a high school degree or equivalent.
- Customer service or sales experience.
- Bilingual skills, particularly in Spanish, are a plus.
- Able to work a flexible schedule, including weekends.
- Team Player: Work collaboratively with others and support a positive team environment.
- Communicates Effectively: Clearly convey ideas, instructions, and information in both verbal and written forms, adjusting messaging to suit different audiences and ensuring understanding.
- Fosters Belonging: Ensure everyone feels welcomed, respected, and included.
- Customer Focused: Anticipates needs and ensures quality, member-centered service.
- Drive Results: Consistently achieve results, even under challenging circumstances.
- Manage Ambiguity: Operate effectively, even when things are uncertain, or the way forward is unclear.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.