Highlights
Membership Retention Agent This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships. Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
Numbers & Facts
| Location | Costa Mesa, California |
| Industry | Automotive Sales and Repair Services |
| Salary | $48,400–$59,200 Per Year |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1977 |
| Website | http://ohio.aaa.com/ |
Description
Membership Retention Agent
This position makes outbound phone calls to lapsed members in California, Hawaii, New Mexico and Texas in order to renew those memberships.Job Duties
Using a predictive dialing tool, call lapsed members in California, Hawaii, New Mexico and Texas to generate a renewed membership.
Invoice memberships sold and process payments.
Maintain up-to-date, working knowledge of membership products, features and benefits.
Perform all other duties and responsibilities as assigned or required.
Work focuses on the ability to sell memberships. During the sales process, obstacles and conflicts can arise requiring the ability to multi-task and quickly provide solutions to various issues. Occasionally matters need to be referred to supervision for resolution.
Qualifications
High school diploma/GED required, college degree preferred.
1-3 years sales experience preferred.
Professional communication skills required, both written and oral.
Demonstrate ability to prioritize tasks and assignments required.
Proficiency in Microsoft Office software, including Outlook, Word and Excel required.
Our Sales Agents start at an hourly rate of $22.00. After completion of the training program, our full-time Sales Agents successfully meeting sales goals earn on average between $48,400.00 - $59,200.00 annually. Commissioned opportunities are uncapped when exceeding sales goals.
Remarkable benefits:
- Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
- Tuition assistance
Floating holidays and PTO for community volunteer programs
- Paid parental leave
Wellness programs
- Employee discounts (membership, insurance,
travel, entertainment, services and more!)
Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
Our organization participates in E-Verify
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
About Company
We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.