Membership Director

Positions summary\n \nThe Membership Director is responsible for all aspects of membership development, customer service, member retention, and evaluation of systems used to achieve membership and customer service goals. This position is Full Time - 40+ hours/Exempt, Sunday - Thursday (Sunday 9-6) (Monday - Thursday 10am - 7pm)\n \nResponsibilities\n \nDevelop and implement strategic approaches to membership recruitment, programs and outreach to ensure they are unique and/or competitive\n \nWork to maximize the engagement and retention of existing membership and to increase new membership\n \nDevelop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance membership and the visibility of programs\n \nLead key membership campaigns\n \nDevelopment and management of department budget\n \nCreate and implement systems for monitoring and reporting membership numbers and income as it relates to budget\n \nEnsure consistent customer service\n \nRecruit, train, and develop staff to serve our membership\n \nSupervise staff and oversee training and development for front line staff\n \nResponsible for the day-to-day operations and functioning of the Member Services Desk\n \nResponsible for hiring and training Babysitting staff\n \nBe responsive to member feedback\n \nResponsible for making sure all department payroll is turned in according to MJCC policy\n \nOther reasonable duties as assigned by MJCC Senior Management Team\n \nMinimum Qualifications:\n \nSkills and Qualifications:\n \nBA/BS degree from an accredited college or university\n \n3-5 years of management/supervisory experience with proven sales ability\n \nStrong customer focus, both internally and externally and the ability to foster this attitude and skill in others\n \nAbility to adapt communication skills accordingly based on audience\n \nStrong supervisory skills with the ability to train staff\n \nStrong organizational skills\n \nStrong capabilities in Microsoft Office products (most notably Microsoft word and Excel)\n \nWillingness to work evenings, weekends and holidays as required\n \nWork within the mission and vision of the MJCC\n\n