Title: Membership Coordinator
Reports to: Club Director
Salary Range: $15-$17 DOE
Hours: 25 hours/week; Monday-Thursday 1:45pm-6:30pm, Fridays 12:30pm-6:30pm
This is not your typical office job! The Boys & Girls Club is looking for a dedicated, professional, and organized individual to keep things running smoothly as our Membership Coordinator. If you're passionate, professional, and thrive in a fast-paced environment, this is the role for you. This position is responsible for entering membership and activity information into a database, answering phones, communicating with parents and youth, taking payments, and interacting with/mentoring youth. They are also responsible for overseeing the lobby and monitoring the main entrance into the facility.
*To best serve the Rose Park community, Spanish/English speakers are an asset to this role!
Why You'll Love It Here:
- Work-Life Balance: Enjoy a Monday through Friday schedule with no late nights or weekends required. Perfect for students, parents, or anyone seeking balance
- PTO accrual after 90 days, plus a day off for your birthday, and 3 floating holidays
- Grow with Us: Access professional development opportunities and training
Essential Job Responsibilities:
- Maintain accurate membership records and database entries, process applications and renewals
- Field inquiries from families and provide exceptional customer service
- Help coordinate member events and meetings
- Maintain office supplies and inventory
- Assist with financial tasks such as invoicing and payment processing
- Perform general clerical duties such as filing, scanning, and data entry
- Engage with our young members, offering mentorship and support as they navigate their Club experience
- Other responsibilities as assigned by supervisor
Needed Knowledge:
- Some front desk, office, or customer service experience
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs, with the ability to learn new software tools as needed
- Excellent organizational skills, with both electronic data and physical files
- Ability to handle personal information with sensitivity and confidentiality
- Ability to communicate effectively over the phone, in person, and over email
- Flexibility and adaptability to thrive in a lively, energetic environment
- Willingness to learn and implement Trauma-Informed Practices to help create an environment of safety, awareness, trust, and empathy with youth and fellow staff members
- Willingness to develop and exemplify social-emotional competencies: self-awareness, self-management, social awareness, relationship skills, and responsible decision-making
Requirements:
- Must be able to pass a criminal background check, MVR check, and drug screening
Job Preferences:
- 21 years and over (to meet driving requirements), be willing and able to drive 15 passenger vans
- Bilingual Spanish/English speaking preferred
- 2 years of office and/or customer service experience
- 1 year of experience working with youth