OVERVIEW
Maintains accurate membership records and files, receives, logs and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers phone and responds to callers’ questions and provides clerical support to club staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Membership
- Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
- Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards made & reissued in a timely fashion.
- Assists clubs’ members who forget membership cards with alternate sign in methods.
- Maintains membership and attendance records and prepares associated reports.
- Obtains & enters individual program areas roster accurately on a daily basis.
- Monitors use of the phone & public address system.
Receptionist
- Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
- Monitors visitor access and sign-in as required.
- Responds to visitors, parents, volunteers and club members inquires and/or redirects questions to appropriate staff.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Answers questions about organization and provides callers with address, directions, and other information.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Acts as role model to club members.
Financial
- Collects membership, summer, field trip, program and special event fees. Maintains logs and safeguards all financial information.
- Tracks member payment plans. Will follow-up until payments are received in full or alerts supervisor when unable to collect.
Additional Responsibilities
- Provides parents and visitors flyers and other written information concerning clubs programs and special events.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Keeps files organized and up-to-date.
- Keeps work area neat and orderly.
- Monitors supply needs; may order, receive and maintain supplies approved for order.
- Participates as part of a team for effective club operations by helping out where needed or directed.
- Ensures a productive work environment by participating in club staff meetings.
- Participates in training/educational opportunities to expand knowledge and skills
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
High School diploma or GED equivalent.
PREFERRED QUALIFICATIONS:
- Knowledge of office practices and customer service. Experience using office equipment, proficient in Microsoft Office software.
- Strong organizational skills, excellent written and verbal communication skills and be a team player. Must be detail-oriented, well organized and able to multi-task.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The organization began in 1969 as a Boys’ Club with a very modest operation at the Pitt County Fairgrounds.
Since that time, the organization has experienced significant growth in membership, programs, and facilities. In 1992 the Jack Minges Unit was built to accommodate the growing need for youth services and to include girls in the membership. Additional units were established in Ayden in 1993, Farmville in 1995 and Uptown Greenville in 2007. The Grady-White Boats/E.R. Lewis Family Unit was opened in 2007. The Club in Ayden relocated in April of 2010 and was named the Dr. Ledyard E. Ross Unit. The organization assumed responsibility for the Club in Lenoir County in 2010, two Clubs in Beaufort County in 2013, opened a new Club in November 2013 within Greene County Intermediate School and its 10th Club in Robersonville at East End Elementary School in January 2016. Today, more than 1,300 at-risk and in-need young people are taking advantage of the programs, activities and services provided by Clubs. In 2015, the organization changed its name to Boys & Girls Clubs of the Coastal Plain to properly represent its presence in Pitt, Lenoir, Beaufort, Greene, Martin, Carteret and Craven Counties.