Membership Advisor and Front Desk Manager
Company: Healthtrax
Position Type: Full Time
Reports To: Regional Membership Director
Position Summary
The Membership Advisor and Front Desk Manager drives membership sales while overseeing daily front desk operations. This role combines sales, member service, and team leadership to create a welcoming club environment, grow membership, and strengthen member engagement and retention.
The ideal candidate enjoys connecting with people, is comfortable working toward sales goals, and can lead a front desk team while managing a busy member service environment.
Membership Sales Responsibilities
- Meet or exceed membership sales goals, including a minimum of 30 membership sales per month, excluding memberships shorter than three months.
- Respond to prospective member inquiries and follow up consistently with leads.
- Conduct club tours, learn about prospective members’ goals, and explain membership options and club services.
- Convert interested prospects into members through clear communication and timely follow-up.
- Complete membership enrollment paperwork and maintain accurate sales and prospect records.
- Support sales promotions, club events, referral opportunities, and community outreach.
- Work with club leadership to achieve new membership, gross dues added, and cash collection targets.
Front Desk Management Responsibilities
- Recruit, train, schedule, and supervise front desk staff.
- Set clear expectations for professionalism, reliability, and member service.
- Maintain appropriate front desk coverage and help coordinate coverage when staffing needs change.
- Provide hands-on front desk support, including greeting members and guests, assisting with check-in, answering calls, and responding to questions.
- Ensure front desk procedures are followed consistently and member information is handled accurately and confidentially.
- Coach staff, provide feedback, and address service or performance concerns with club leadership.
- Maintain a clean, organized, and welcoming reception area.
Member Service and Retention Responsibilities
- Build positive relationships with members and guests.
- Resolve member concerns promptly and professionally, escalating issues when needed.
- Help members connect with club programs, services, and staff that support their goals.
- Identify opportunities to improve the member experience and reduce cancellations.
- Coordinate with other departments to provide consistent service and communicate member needs.
Qualifications
- Experience in sales, customer service, hospitality, or fitness club operations.
- Previous supervisory or team leadership experience preferred.
- Strong communication, relationship-building, and problem-solving skills.
- Ability to organize priorities and balance sales follow-up with front desk responsibilities.
- Comfort using membership management systems, sales tracking tools, and scheduling software.
- A dependable, professional approach and an interest in health and fitness.
Measures of Success
Performance is evaluated through membership sales results, progress toward revenue targets, member service quality, retention and engagement efforts, and the effectiveness of front desk staffing, training, and operations.
Compensation and Benefits
Hourly compensation, sales commissions, and performance bonuses are provided according to the applicable offer and compensation plan. Benefits eligibility follows Healthtrax policies and includes health insurance, paid time off, and complimentary club membership.