Provides high-volume customer service to Members via inbound calls, email, and secure messages, addressing routine inquiries related to accounts, loans, and banking services.
Maintains knowledge of products, services, and promotions to create cross-sale opportunities, promote Member engagement, and ensure a positive experience.
Builds relationships, advocates for Members, and collaborates with external departments to resolve issues efficiently.
Requires 3+ years of customer service/sales experience, including 1+ year in banking/contact centers, with strong communication, multitasking, and technical navigation skills.
Offers a salary range of $19.00-$22.72/hr, with a language stipend of $200/month after 90 days, and benefits such as health coverage, paid time off, retirement plans, and development opportunities.
Flexible schedule and compliance with all regulations are essential.