Member Solutions Advisor - East

We are seeking a Member Solutions Advisor - East for the East Region Member Solutions Department.

The Member Solutions Advisor is accountable for proactively assisting members with curing their default by assessing their need for assistance, educating the member on their options and making a recommendation for the most appropriate course of action. The Member Solutions Advisor must approach each account with the goal of keeping the member in their home or helping them find a dignified alternative. In situations where a satisfactory arrangement cannot be made, the Member Solutions Advisor is accountable for initiating the foreclosure / repossession process. The Member Solutions Advisor must work in collaboration with the East Region Loss Mitigation Department to mitigate losses by identifying potential repossessions in advance to allow sufficient time for sales strategies to be determined. In addition, the Member Solutions Advisor is responsible for deficiency balance recovery efforts. The Member Solutions Advisor is accountable to promote a positive work culture by supporting and modeling the Credit Union's core values.

If you have manufactured housing collections, credit, or asset disposal experience you should apply right away!

Highlights:

• Manage time wisely to ensure early intervention with delinquent borrowers.
• Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures.
• Process member-authorized ACH payments and mail confirmation letters.
• Processing incoming/outgoing correspondence such as payments, loss mitigation packets, collection and bankruptcy notices.
• Maintain a working knowledge of the core objective of East Region Member Solutions Department

Experience:

Required

• Manufactured housing collections and/or credit experience.

Preferred

• Asset disposal experience

Education:

Required

• High School Diploma or Equivalent

Preferred

• College degree or course work in the business field

Licenses & Certifications:

Required

• Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and Registry.

Preferred

• NMLS registered.

Skills & Knowledge:

Required

• Working knowledge of credit, collection, and bankruptcy laws and regulations
• Strong written and verbal communication skills
• Strong sales oriented negotiating and decision-making skills
• PC skills to include word processing and spreadsheet applications

Schedule: Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 1CA

The expected pay range for this position is $23.77 to $24.75 per hour.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location: This position is onsite based in Greensboro, NC.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.