Member Services Specialist

As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. We are seeking someone with a positive, service-oriented attitude who is committed to delivering exceptional experiences while supporting their teammates.

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments. We are seeking someone with a positive, service-oriented attitude who is committed to delivering exceptional experiences while supporting their teammates. This position offers the opportunity to grow your skills, make a meaningful impact, and advance your career within Safe Harbor as new opportunities arise. Essential Duties and Responsibilities Serve as the primary point of contact for marina members and guests Develop and maintain effective, friendly working relationships with staff, members, and guests Provide exceptional customer service that reflects the marina's commitment to hospitality Respond to member questions and needs via phone, email, and in person, promptly and professionally Handle conflict effectively, courteously, and tactfully Assist with slip agreements, member onboarding, and account maintenance Process credit and check payments, invoices, and member transactions; follow up on past-due balances Coordinate reservations for guest slips, club events, and marina amenities Support marina events and member programs Maintain accurate member records and documentation Assist with property communications, newsletters, and event promotions Provide information on marina products and services Coordinate with dock staff and marina management to ensure member needs are met Help enforce marina policies and procedures in a professional manner Perform routine administrative tasks, including office leasing Available to work overtime when required Other duties as assigned by Manager Key Competencies Hospitality mindset Professionalism Problem-solving Teamwork Adaptability Member-focused approach Conflict resolution Reliability and accountability Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training Wear proper personal protective equipment as required for the task or work area Report all accidents, injuries, spills and near misses immediately Technical and Physical Requirements High school diploma or equivalent preferred Prior marina experience preferred Previous customer service experience preferred Proficient in Microsoft Office Ability to sit for long periods of time Ability to lift 10 pounds Any skills considered standard that a Member Services Specialist should possess Minimum Soft Skill Qualifications Eagerness to engage in a growing, fast paced, and industry-leading company Consistently treats others with dignity and respect Genuinely serves others with humility and a positive attitude Frequently demonstrates a bias toward action Always communicates effectively and courteously with fellow teammates and members Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties Shows resolve and overcomes difficulties in a positive and productive manner Gladly provides responsive, and high level of service to our teammates and members Eagerly puts forth the extra effort to accomplish duties Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs The Company Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.