Member Services Representative

Crunch Fitness

  • Leesburg, Virginia
  • 30+ days ago

    Highlights

    Our clubs are packed with state-of-the-art equipment, high-energy group fitness classes, and next-level amenities like HydroMassage, tanning, and recovery spaces that keep both our members and our team feeling their best. Fitness Growth Capital (FGC) is looking for high-energy, positive, and passionate people who are ready to bring the vibes, build a career, and make an impact.

    Numbers & Facts

    LocationLeesburg, Virginia
    Websitehttps://FitnessGrowthCapitalllc.com

    Description

    Benefits:
    • Flexible schedule
    • Free uniforms
    • Opportunity for advancement
    • Training & development

    Position Summary :

    The Member Service Representative (MSR) is the first and last impression of every Crunch member’s visit. As an MSR, your job is to deliver a warm welcome, provide legendary service and ensure every guest leaves with great experience. You will manage front desk responsibilities, drive appointments, assist with membership processes, and support the energy and flow of the club. This role is crucial to retention, lead conversion, and brand culture.

    Reports to:
    • Manager

     Requirements: 
    • Fluent in English
    • Proficient reading and writing skills
    • Computer Skills

     Special Skills: 
    • Strong customer service skills

     Responsibilities: 
    • Membership Sales
    • Greet all members & guests with a smile and wish them well as they exit the club
    • Check in all members and guests in accordance with company procedures
    • Facilitate any messages on club software at member check-in
    • Answer phones in courteous, helpful, professional manner
    • Communicate special events to members and guests
    • Maintain an atmosphere, which makes members feel welcome
    • Facilitate all member requests or forward to a manager
    • Maintain professional disposition at all times
    • Sell retail products
    • Schedule member services: tanning, etc
    • Facilitate payment of member services in accordance with company procedures
    • Know club facility, services, and schedules
    • Maintain a clean and organized work area
    • Assist in all projects as delegated by club management
    • Follow all policies and procedures in the Employee Handbook
    • Opening and closing duties

     Meetings: 
    • Monthly or Weekly Department Meetings Employee Training Meetings

    Compensation: $15.00 per hour




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