• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Position Summary :

The Member Service Representative (MSR) is the first and last impression of every Crunch member’s visit. As an MSR, your job is to deliver a warm welcome, provide legendary service and ensure every guest leaves with great experience. You will manage front desk responsibilities, drive appointments, assist with membership processes, and support the energy and flow of the club. This role is crucial to retention, lead conversion, and brand culture.

Reports to:

• Manager

 Requirements: 

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

 Special Skills: 

• Strong customer service skills

 Responsibilities: 

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

 Meetings: 

• Monthly or Weekly Department Meetings Employee Training Meetings