| Location | Fort Worth, TX |
Job Purpose
Responsible for providing excellent service to members and front line staff the servicing of titles for American Airlines Credit Union.
Principal Duties and Responsibilities
Answer department ACD calls from members
Perform clerical duties necessary to perfect security liens, title transfers and lien releases
Review, maintain and track title files and reports
Assist members and Credit Union staff with title processing, ownership transfer, state filings and lien recordings
Interact with field staff via telephone, e-mail and fax
Interact with various state motor vehicle departments
Review loan documents for accuracy and legality
Create and promote positive name recognition for the Credit Union
Research member inquiries and provide solutions as required in a timely manner
Foster a culture that promotes teamwork, service excellence and relationship building within the overall organization
Cross-train on Member Services Representative duties to provide coverage for teller line during morning hours, lunches, vacation and Saturday rotations (if position is located in a Branch location)
Perform other duties as assigned
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
High school diploma or GED
Preferred Qualifications
Previous banking or Credit Union experience
Previous customer service experience
Knowledge, Skills & Abilities
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Skilled in data entry with the ability to operate standard office machines
Ability to exercise excellent member service skills and interact professionally with all employees and members
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to work well under deadlines and high volume pressure
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to work varying schedules, including evenings and weekends
Ability to sit for extended periods of time
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks