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Customer Service Jobs

Member Service Representative

YMCA

Honolulu, HI

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JOB DETAILS
SALARY
$18.25–$21 Per Hour
SKILLS
CPR Certification, Childcare, Communication Skills, Customer Support/Service, Defibrillator, Diversity, Financial Management, First Aid, Fitness, High School Diploma, Maintenance Services, Microsoft Office, Multitasking, Nursery School and Preschool, Operational Support, Organizational Skills, Sales, Staff Development
LOCATION
Honolulu, HI
POSTED
2 days ago
PAY RANGE:

$18.25 - $21.00 Hourly
AVAILABILITY:
Monday-Friday 4pm-8pm

POSITION SUMMARY:

Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility cleaning, monitoring and cleaning the Healthy Lifestyles Center, and assisting members in reaching their health and wellness goals. Duties may vary throughout the year to support registration for school year or summer childcare programs, facilities maintenance projects, Healthy Lifestyles, and Membership/Services programs & operations. Supports the development and operations of multi-oriented programs and services which may be specific to the branch location. Fosters strong membership connection by establishing excellent name recognition and by identifying personalized service preferences with each member. This position reports directly to the Program Director and/or Senior Program Director.
QUALIFICATIONS:

Skills & Knowledge:
  • At least half a year documented customer service experience and/or health/fitness experience
  • High school diploma or equivalent preferred
  • Requires understanding of group work process, program and staff development, skilled in general management and communications.
  • Must be proficient in Microsoft Office
  • Must be people oriented, be well organized, and multi-task oriented.
  • Previous customer service experience required.
  • Knowledge of program fiscal management preferred.
  • Cash handling knowledge
  • Must be able to communicate effectively with individuals from a wide variety of diverse backgrounds
Education & Training:
  • Must be at least 18 years of age
  • High school diploma or equivalent preferred
  • Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame
  • TB test required
  • Must be able to complete the YMCA's mandatory training modules for program staff within the required timeframe after hire
WHY THE Y?:
  • Free Y membership with employment
  • Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire*
  • Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

*See job opportunities page for full details

About the Company

Y

YMCA

With an operating budget of $50 million, the YMCA of Metropolitan Washington operates 17 facilities in the District of Columbia, Maryland, and northern Virginia, employs over 1,500 employees and impacts the lives of more than 200,000 youth and adults each year. A leader in innovation, the YMCA of Metropolitan Washington has made an impact in advancing health and education initiatives and strengthening the communities we serve. Picture your next career move to the YMCA of Metropolitan Washington, joining one of the largest charity organizations in the country, where the expectations are high and where you can make a real difference in driving results. If your next career move includes leaving a legacy, then consider your future with the YMCA of Metropolitan Washington!

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Nonprofit Charitable Organizations
FOUNDED
1844
WEBSITE
https://ymcadc.org

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