Job Title- Member Service Consultant
Company- Spectra Credit Union
Location-Waldorf, MD
Are you ready to take your career to the next level by working with a spectacular company?
Position Overview
The Member Service Consultant will provide accurate, quality, timely, professional, confidential, and practical assistance in the lobby, drive-thru window, or by telephone.
The position's essential duties include the following:
- Demonstrate efficiency with financial transactions for checking, savings, and borrowing members.
- Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
- Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
- Promote credit union products and services by identifying member needs and cross-selling benefits.
- Deliver timely and exceptional service.
- Build meaningful relationships through conversations and establish trust with the membership.
- Balance and maintain ATMs. Troubleshoot minor problems with ATMs and cash recyclers. Performs other duties as assigned by the Manager or designee.
- Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
What qualities are we looking for in a Member Service Consultant?
- Service and Quality Focused
- Adaptable
- Detail Oriented
- Collaborative and Team Oriented
- Self-Motivated
- Critical Thinker and Problem Solver
- Positive Attitude
- Exceptional Organization
- Excellent Communication Skills
Education
A high school diploma or GED is required.
Experience
Six months to two years of experience in a Credit Union or other financial institution is required.
Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.