Member & Sales Associate / Dog Wellness Ambassador

Scenthound is a wellness-focused dog care company helping dogs stay clean, comfortable, and healthy through routine care of their Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.). Explain Scenthound’s wellness services and membership options; confidently recommend solutions that fit each dog’s needs.

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

Love dogs, enjoy connecting with people, and thrive in a team environment? Scenthound is a wellness-focused dog care company helping dogs stay clean, comfortable, and healthy through routine care of their Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.). We’re hiring a Member Associate to create an exceptional experience for dogs and their people at our Houston locations.


What You’ll Do

• Welcome clients and their dogs, manage check-ins and check-outs, and provide friendly, accurate service.
• Explain Scenthound’s wellness services and membership options; confidently recommend solutions that fit each dog’s needs.
• Support membership enrollment, retention, appointment scheduling, and forward booking.
• Communicate service updates and S.C.E.N.T. Check findings clearly and professionally.
• Handle calls, messages, payments, and client questions with attention to detail.
• Collaborate with the grooming and Scent Tech teams to keep appointments and client communication running smoothly.
• Maintain a clean, organized, welcoming lobby and shared workspaces; follow safety and sanitation procedures.
• Take ownership of follow-up tasks, customer concerns, and daily goals.

What We’re Looking For

• Friendly, dependable, punctual, and comfortable speaking with customers.
• Confident discussing services, recommending memberships, and asking for the sale without being pushy.
• Positive, coachable, proactive, and accountable for results and follow-through.
• Organized, detail-oriented, and comfortable juggling phones, appointments, and in-person visits.
• A team-first attitude and willingness to support coworkers during busy periods.
• Comfort around dogs of different sizes and temperaments.
• Customer service, retail, hospitality, or sales experience preferred; pet industry experience is a plus.

Benefits & Growth

• Hourly pay: $17/hour plus shared tips.
• Medical, dental, and vision insurance, subject to eligibility.
• Complimentary Scenthound membership.
• Hands-on training, ongoing coaching, and opportunities to grow into leadership.

If you love helping people, care about dogs, and want to grow with a team that takes pride in its work, apply today!