Member Relationship Specialist - Bulverde Financial Health Center

Member Relationship Specialist - Bulverde Financial Health Center

Department: Financial Health Centers

Role Type: Individual Contributor

Why This Role Matters

This role helps members improve their financial well-being by turning individual needs and challenges into practical, achievable solutions. Through trusted relationships and community partnerships, the role strengthens member loyalty, expands access to financial services, and improves the overall member experience.

What You'll Do

• Build trusted relationships with members to support their financial health, confidence, and long-term loyalty.
• Coach members through financial challenges and recommend personalized solutions that help them achieve short-term goals.
• Deliver well-prepared, high-value member interactions supported by accurate records and consistent follow-through.
• Grow member engagement, product usage, and satisfaction by identifying needs and connecting members with relevant services.
• Strengthen community partnerships through meaningful service, engagement, and responsive follow-up.
• Expand Credit Human's reach by identifying community growth opportunities and supporting new channels for delivering financial services.
• Collaborate across teams to improve processes, strengthen the member experience, and identify opportunities for training and operational efficiency.

Why You'll Love This Role

• Make a meaningful difference by helping members build stronger financial futures.
• Develop lasting relationships with members and community organizations.
• Use coaching, problem-solving, and sound judgment to create personalized solutions.
• Enjoy variety through a blend of member engagement, community outreach, collaboration, and process improvement.
• Contribute ideas that improve how Credit Human serves members and partners.
• Grow your knowledge of financial services while building valuable relationship-management and leadership skills.

Experience:

Required

• 3 years of face-to-face interaction experience

Skills & Knowledge:

Required

• Exceptional listening skills
• Exceptional verbal communication skills
• Good written communication skills
• Good problem-solving skills

Preferred

• Bilingual

Education:

Required

• High School Diploma or Equivalent

Preferred

• Bachelors Degree

Schedule: Monday-Friday, 8:30 am-5:30 pm, Saturdays, 8:30 AM-12:30 PM

Compensation Details:

Paygrade: 2BA

The expected pay range for this position is $68,188.00 - $69,467.83 annually

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 7%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location: This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.