Member Operations Senior Card Services Specialist

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra has an exciting opportunity for a Member Operations Senior Card Services Specialist Specialist in Columbus, Indiana. The Member Operations Senior Card Services Specialist is responsible for assisting the management team with overseeing the efficient and effective management of the Card Services department. This position assists the Member Operations Card Services Manager with Team Member development, coaching and counseling, and training.  The Member Operations Senior Card Services Specialist also provides management of all programs under Card Services, manages vendor relationships, performs as the Card Services lead for assigned projects, performs quality and control reviews, manages card base and keeps data clean, leads department meetings.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $24.42 per hour.  Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

Spanish/English interpreters may be eligible for an interpreting differential.

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Oversees and manages Card Services programs including Gift Card, Instant Issue, Credit Card, Debit/ATM Card and IRA Programs as well as ATM and Interactive Teller Machine maintenance and cash management. Process in a backup capacity when needed.
• Manages vendor relationships, problem resolution/open cases with vendors as needed. Performs quality reviews for department and branches. Manages card base to keep clean data. Provides support for Branch and Contact Center Teams.  Collaborates with Loss Prevention Solutions to detect and prevent card fraud.
• Communicates, facilitates, and manages responses to Team Members questions or identifies areas of needed education through a variety of communication tools including email, intranet communications, training, and team meetings. Assists in the coaching and training of Member Operations Card Services Specialists in this area of responsibility.
• Leads projects assigned to help identify and assist in the development and implementation of process improvements within the department.  Assists management with project work related to new products, services or upgrades to existing products and services.  Escalates issues through the appropriate channels and follows up with additional results and findings.
• Manages and approves timecards, Team Member time off requests and oversees overtime. Acts as point of contact for Card Services Support Specialists for escalated issues and brings issues to Card Services Manager as needed.

EDUCATION & EXPERIENCE – (Equivalent combination of Education & Experience will be considered.)

• High School Diploma or General Education Diploma (GED)

• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer.