Member Operations Liaison

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra Credit Union has an exciting opportunity for a Member Operations Liaison position in Columbus, Indiana. The Member Operations Liaison is responsible for administrative and reporting responsibilities for Member Operations. The Member Operations Liaison supports Member Operations leadership with coordination and administration of the day-to-day operations including supporting all lending operations throughout all of Centra’s footprint. This position provides operational deposit and loan subject matter expertise on systems and processes for Member Operations. This position provides operational support to Deposit and Consumer Loan Operations team as needed and serves as a liaison for key business partners. This position is responsible for creating and optimizing the service of all Consumer and Indirect Loans. The Member Operations Liaison will manage and develop centralized servicing to ensure timely, compliant, and efficient processes maintaining portfolio integrity. This position will lead or represent Deposit or Consumer Loan Operations on assigned projects or tactics.

At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.

This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform. 

Spanish/English interpreters may be eligible for an interpreting differential.

Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.

• Collaborates, communicates, and partners with various Centra lines of business and external partners for subject matter expertise for assigned projects, alternatives for continuous improvements, and strategic initiatives.
• Maintains up-to-date working knowledge of all applicable deposit and consumer lending laws and regulations, ensuring adherence to these requirements while completing all proper review and due diligence for audit/exam and compliance needs. 
• Serves as liaison and proactively seeks opportunities to improve operational and lending efficiency and effectiveness. 
• Performs and oversees periodic quality and control reviews to ensure accuracy, adherence to policies and regulatory requirements, and effectiveness of internal controls; analyzes results and provides timely, recommendations and actionable updates to leadership on trends, risks, and improvement opportunities.
• Gathers monthly information and coordinates updating designated reports for monthly and quarterly reporting and quality reviews. Consults with Leadership on trends and changes to key risk metrics.  
• Provides subject matter expertise with software support, procedural and process questions. Assists with audits and supports system management across Member Operations.
• Leads assigned operational and loan servicing tasks such as ordering services, BMV searches, CPI, GAP, etc. 
• Supervises the day-to-day operations of the Consumer Title Specialist. Supervisory duties include performance management, training, and development, and demonstrating and cultivating Centra’s Vision, Mission, Culture, and Core Values.
• Serves as a key liaison at regular Retail meetings, proactively communicating operational and consumer lending needs, gathering feedback, and driving alignment to support strong Member outcomes.
• Acts as Intranet Page Administrator to proactively communicate and enhance the functionality and efficiency of department pages.
• Maintains complete and up to date vendor management records for assigned vendors.
• Improves department operational efficiencies and service quality while ensuring and cultivating Centra’s Vision, Mission, Culture, and Core Values to our Members, Team Members, and the communities we service. 

EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED): 

• Associate's Degree in Related Field
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

Centra is an Equal Opportunity Employer