Member of Technical Staff, Product

Vapi

  • San Francisco, California
  • 30+ days ago

    Highlights

    Run the agent improvement loop end to end in your domain: authoring, evaluation, deployment, observation, iteration. Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments.

    Numbers & Facts

    LocationSan Francisco, California
    Websitehttps://www.vapi.ai/

    Description

    Vapi (/Vpi/):

    • Voice AI that resolves, not transfers

    • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life

    • Trusted by 1 million developers building the future of voice agents

    • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised

    • Try talking to Vapi now!

    Why We’re Hiring This Role:

    1M+ developers and 2.7M+ agents are built on our product surface.

    Every assistant lives in our dashboard: Composer, Simulations, Monitoring, Knowledge Base, Versioning, Deployments. Non-deterministic systems, real-time call observability, eval loops, and a builder UX that has to feel like magic.

    We're shipping the loops that take an agent from "demo" to "live in production for the Fortune 500."

     

    What You’ll Do:

     

    First 30 Days:

    • Make real calls. Build real assistants on Vapi across our main provider integrations (LLMs, STT, TTS, telephony). Get a working mental model of the platform end to end.

    • Ship your first product feature into customer hands.

     

    By 60 Days:

    • Own a product area outright within the agent self-improvement loop or the trust and guardrails platform.

    • Drive a feature from spec to ship with PM and design, including the eval and rollout loops.

    • Use AI coding agents (Claude Code, Cursor, or similar) as a serious lever on your throughput.

     

    By 90 Days:

    • Operate as a full peer to engineers on the team, owning your area without handholding.

    • Run the agent improvement loop end to end in your domain: authoring, evaluation, deployment, observation, iteration.

    • Be a core voice in product decisions, with multiple shipped features on your watch.

     

    Who You Are:

     

    Must-Haves

    • 5+ years building product, with 2+ at an early-stage company.

    • Strong full-stack engineer, fluent in TypeScript, React, and a Node-based backend.

    • Track record shipping beautiful product surfaces that customers love and competitors copy.

    • Product instinct. You read a half-formed problem and figure out the right shape before someone hands you a spec.

    • Daily use of AI coding agents (Claude Code, Cursor, or similar) with opinions about where they help and where they don't.

    • Self-directed. You read the PR, open the product, and start building without waiting on permission.

    • Customer empathy and a bias for action: you ship, you own outcomes, and you care what users actually experience.

     

    Nice-to-Haves

    • Background in voice AI, conversational AI, LLM applications, or telephony.

    • Worked on a developer-facing product (APIs, SDKs, dashboards) where the audience is technical.

    • You've built your own startup, or shipped a side project people actually use.

    • Open-source contributions or public writing on engineering, design, or product practice.

     

    Why Vapi:

     
    • Generational impact: Build the human interface for every business.

    • Ownership culture: 70% of the company are previous founders.

    • Kind team: The founders, Jordan and Nikhil, are Canadians.

    • Tier-1 Investors: Peak XV (Series B), Kleiner Perkins, M12, Bessemer, YC.

     

    What We Offer:

     
    • Real stake: Competitive salary and excellent equity ownership.

    • Comprehensive health coverage: medical, dental, and vision plans.

    • Team love: We love hanging out, and we do quarterly off-sites.

    • Flexible time off: take what you need.

    • More: catered meals, transportation, gym, and a $10k annual L&D budget.

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