Member Experience Specialist (up to $24/hr)

We're looking for a proactive and detail-driven Member Experience Specialist to support our growing member base. This role is key to ensuring a positive and seamless experience for members by handling inquiries, managing transactions, and assisting with training seminars and event logistics. The ideal candidate is a clear communicator, highly organized, and thrives in a team-oriented environment.

Primary Responsibilities:

• Deliver timely, courteous, and accurate responses to member inquiries via phone, email, and chat.
• Identify member needs and provide effective, solution-oriented support.
• Process membership applications, renewals, product orders, and subscriptions.
• Conduct regular outreach to members to encourage timely renewals.
• Maintain accurate and up-to-date member records and account details.
• Provide guidance on membership benefits, events, publications, and available resources.
• Handle event-related tasks including registrations, transfers, payments, refunds, and issuing confirmations and invoices.
• Prepare materials for events (e.g., name badges), archive event data, and follow up on outstanding payments.
• Coordinate with internal teams to ensure accurate financial tracking and reporting

Qualifications:

• 3-5 years of experience in customer service or a related office role
• Strong proficiency in Microsoft Office
• Post-secondary education - preferred, not required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to manage multiple priorities

Additional Info:

• Pay range: $20-24/hr
• Schedule: M-F standard business hours around 8am - 5pm
• Location