Deliver Exceptional Service-Right from the First Hello.Do you believe great customer service isn't limited to face-to-face interactions? Are you the kind of person who thrives on helping others and solving problems with a smile-even over the phone or through email? If so, you could be the perfect fit for the Member Experience Representative role at Town & Country Credit Union. In this frontline role, you'll play a key part in building trust, supporting members, and representing the credit union with professionalism and care.What the Role InvolvesAs a Member Experience Representative, you'll handle a wide range of member inquiries across multiple channels including phone, email, and online messaging. You'll assist with account balances, statements, payments, transfers, and digital banking services-all while providing prompt, friendly, and accurate support. In addition to resolving issues, you'll help document member interactions, complete reports, and collaborate with the rest of the Member Experience team to ensure a smooth experience for every member.What You'll DoProvide outstanding service to members via phone, email, and other communication channelsResolve questions related to accounts, transactions, online banking tools, and moreAccurately document member interactions and maintain related recordsSupport internal functions and work closely with team members in the Member Experience CenterIdentify member needs and offer solutions or guidanceFollow all established policies, procedures, and security standardsReport trends, concerns, or recurring issues to the Member Experience ManagerWhat You Bring to the TableAn associate degree or equivalent experience and at least one (1) year of experience in a financial institution, contact center, or similar service-oriented role preferredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesComfort with data entry, keyboarding, and working with numbersA professional, team-first attitude with a passion for helping othersAbility to multitask and stay organized in a fast-paced environmentA desire to learn, grow, and meet performance goalsFlexibility to work shifts between 7:00 AM - 6:00 PM, including rotating Saturday mornings (9:00 AM - 1:00 PM) Why Town & Country Credit Union?We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.Benefits You'll EnjoyWhether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:Competitive payPaid holidaysGenerous paid time off"Dress for your day" dress codeHealth, dental, and vision insuranceLife and disability insuranceFlexible spending accounts401(k) with employer contributionsPaid volunteer timeTuition reimbursementYMCA Corporate Membership Discount or Lifestyle Spending AccountIf you're ready to step into a role where your communication skills, problem-solving mindset, and passion for helping others truly make a difference-this could be the opportunity for you. Join us in creating exceptional experiences for our members, one conversation at a time.Town & Country Credit Union is an Equal Opportunity Employer.
Job Posted by ApplicantPro