Member Experience & Club Operations Manager

Our client is seeking a warm, polished, and highly capable professional to serve as a central connection between their members and the Club team, ensuring every visit is thoughtfully coordinated, welcoming, and seamless.

This is a unique hybrid role that combines club operations, member relations, and personalized hospitality. The ideal candidate is equally comfortable managing behind-the-scenes logistics and engaging directly with members, anticipating needs, resolving challenges, and helping create an exceptional Club experience.

Just as important, they are looking for someone who enhances the working environment for the entire team — a trusted, approachable colleague whom others enjoy working alongside and can confidently rely upon.

The right person will take genuine pride in creating a well-run, welcoming environment for both members and staff. They will bring a natural sense of hospitality, a hands-on approach, and the confidence to identify opportunities for improvement while remaining collaborative and supportive of the existing team.

CLUB OPERATIONS & COORDINATION:

• Serve as the primary day-to-day point of contact for members, providing responsive, personalized, and attentive service.

• Coordinate member schedules, arrivals, reservations, and associated visit logistics.

• Work closely with golf operations and other Club departments to ensure alignment on daily schedules, priorities, and member needs.

• Maintain polished, timely, and professional communication with members before, during, and after their visits.

• Coordinate day-to-day clubhouse operations to ensure a seamless experience for members and staff.

• Maintain and improve operational systems, procedures, reference materials, and vendor information.

• Monitor clubhouse supplies and amenities, ensuring essentials are consistently stocked and thoughtfully presented.

• Coordinate maintenance, repairs, and outside service providers as needed.

• Track projects, manage follow-through, and ensure outstanding items are resolved.

• Identify opportunities to streamline processes, improve communication, and elevate the overall member experience.

MEMBER EXPERIENCE & HOSPITALITY:

• Personally welcome and engage with members during regular golf play, outings, and special events.

• Maintain a visible, approachable presence throughout the clubhouse, anticipating needs and providing attentive service.

• Build relationships with members, creating an atmosphere that is warm, upbeat, and welcoming.

• Confidently manage member-facing clubhouse activities independently, with additional team support during larger gatherings.

• Assist with event preparation, coordination, and occasional catered functions.

• Help ensure the clubhouse remains consistently organized, inviting, and beautifully presented.

• Respond gracefully to unexpected requests or changing circumstances, finding thoughtful solutions while maintaining a high standard of service.

REQUIREMENTS:

• Warm and personable: Naturally engaging, approachable, and genuinely passionate about hospitality.

• Exceptionally organized: Detail-oriented, dependable, and committed to following through.

• A polished communicator: Clear, professional, responsive, and comfortable interacting with discerning members.

• Proactive and resourceful: Able to anticipate needs, take initiative, and confidently see responsibilities through from start to finish.

• A genuine team player: Collaborative, supportive, and willing to step in wherever needed, regardless of the task.

• Operationally minded: Someone who naturally recognizes opportunities to improve systems, organization, and efficiency.

• Adaptable and composed: Comfortable navigating a dynamic environment, shifting priorities, and unexpected requests.

• Discreet and trustworthy: Understands the importance of confidentiality, professionalism, and good judgment in an exclusive private-club environment.

• Experienced in elevated hospitality: Previous experience in private clubs, luxury hospitality, estate management, high-end guest services, or a similar member-facing environment is preferred.

Above all, our client is looking for someone who brings warmth, initiative, humility, and a genuine service mindset — a person who makes the Club a better place for both its members and the people who work there.

Full-time: 9:00 am to 5:00 pm (5 days per week, with flexibility for a 6th day during peak season)

Pay = $75, 000–$100,000 annually (DOE)