MJK Connections is partnering with a client who's business revolves around supporting credit union clients.
The primary responsibilities of the Member Experience Analyst are to assist the clients with a variety of projects, involving analysis and reporting of data. A desired element within this role would be past experience using data to tell a meaningful story that can be used to drive business decisions. Additionally the candidate will need to be able to respond to requests in a timely manner, as well as communicate clearly and effectively.
PRIMARY RESPONSIBILITIES:
- Handling analysis of data, both large and small scale, transforming the data into meaningful information using data visualization techniques with intent to drive action and business decision making.
- Work on high-impact strategic analytics projects to provide data-based insights and recommendations.
- Identify and extract data from sources to use in reporting, analysis and project development.
- Build and maintain recurring metrics, reports, and dashboards.
- Present findings to internal team members and/or clients.
- Creation of supplementary reports/analysis for programs offered by Member Loyalty Group.
- Create, prepare, and distribute Internal Service Survey, Relationship, Engagement reports.
- Assist team in creating internal process efficiencies to help with both internal and external reporting.
- Support manager(s) in product/service benchmarks, executive KPIs, and new project initiatives.
- Assist in additional client and/or program support activities as assigned.
EDUCATION, TRAINING & SKILLS:
- Bachelor's Degree in a quantitative or business-related field such as Business, Economics, Finance, Mathematics, Statistics, Computer Science, or Engineering.
- Experience with large volumes of unstructured & structured data
- Experience building PowerPoint decks to convey analytical results and make business recommendations
- Ability to put structure around ambiguous business problems, designing analytical approaches based on available data
- Ability to translate analysis results into actionable business recommendations
- Excellent written and verbal communication skills
- Must be able to handle working on multiple projects at once.
- Must have the ability to troubleshoot issues, and solve problems independently.
- Detail-oriented, well-organized and able to handle multiple tasks.
- Able to work independently with minimal guidance.
- Strong technical aptitude with the ability to independently learn new technology.
- Expert level with Excel, including experience with pivot tables
- Experience with data visualization tools (such as Tableau) a plus
- Experience with data blending tools (such as Alteryx) a plus
- Experience as a self-starter and working with varying degrees of direction
- Must have professional demeanor, positive attitude, patience, flexibility and a desire to provide exceptional service to internal and external partners.