Member Communication Manager

Church of Jesus Christ of Latter-day Saints

Salt Lake City, UT

JOB DETAILS
SKILLS
Analysis Skills, Audience Development, Business Strategy, Campaigns, Channel Management, Communication Skills, Content Development, Continuous Improvement, Custom Media, Data Analysis, Diversity, Facilities Management, Leadership, Marketing, Marketing Strategy, Mentoring, Needs Assessment, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Physical Demands, Podcasting, Power Amplifier, Presentation/Verbal Skills, Problem Solving Skills, Product Management, Project Tracking, Project/Program Management, Property Maintenance, Sales Closing Skills, Software Development, Strategic Planning, Team Lead/Manager, Team Player, Training/Teaching, Transformational Communications, Writing Skills
LOCATION
Salt Lake City, UT
POSTED
10 days ago

At The Church of Jesus Christ of Latter-day Saints, we believe that great communication changes everything. As an Audience Communication Manager, you''ll help share the gospel of Jesus Christ with the world, crafting experiences that resonate deeply with each unique audience and invite them to come unto Christ. This isn''t just a job-it''s a sacred opportunity to orchestrate strategic harmony across the organization to deliver the Savior''s message in ways that touch hearts and change lives.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

  • Education: Bachelor's degree in Communication, Business, Marketing, or related field.
  • Experience: Eight years of related work experience, including creating a combination of inspired content across print, web, mobile, video, social, podcast and email platforms to reach God''s children wherever they may be
  • Expertise: Professional experience with omni-channel and multichannel publishing in digital and print-tools the Lord has provided in this dispensation to share His message.
  • Skills: In-depth understanding of content strategy and content marketing principles, with the ability to analyze data and refine strategies to better reach hearts and minds.
  • Communication: Excellent verbal and written communication skills that convey the Spirit and speak with clarity and conviction.
  • Problem-Solving: Initiative and critical visual thinking with sound judgment guided by spiritual discernment.
  • Teamwork: Ability to collaborate with fellow coworkers, inspire excellence, mediate differences with love, and mentor teams in the Lord''s way.
  • Leadership: Team leadership skills and oversight of large projects that advance the kingdom of God on earth.
  • Presentation: Ability to work with and present to senior leaders with confidence and spiritual preparation.
  • Global Audience: Strong understanding of and experience working with global audiences across diverse cultures-recognizing that the gospel message is for all of God''s children.
  • Physical Requirements: Ability to perform essential functions of the job, including sitting for long periods and using computer monitors/equipment.

Join us in making an eternal difference. Apply today and be part of a team that inspires, uplifts, and invites all to come unto Christ through innovative communication strategies.

You''ll report to

Manager of the Member Communication Team

Join us

At The Church of Jesus Christ of Latter-day Saints, we don''t just create content-we share messages of hope, joy, and eternal truth that enrich people''s lives and help them come closer to the Savior. In this role, you''ll be at the intersection of inspired strategy and heartfelt creativity, helping us communicate the gospel with clarity, purpose, and spiritual impact.

What you''ll do

Develop Audience-Centered Content Strategies

Craft audience-focused content strategies that connect organizational priorities with the needs of God's children. You'll partner with stakeholders to identify meaningful outcomes, clarify communication objectives, and guide content efforts toward experiences that inspire faith and action. Working across channels and teams, you'll help ensure content is aligned, coordinated, measurable, and designed to help individuals come closer to the Savior.

Shape Audience Strategy and Communication Planning

Help organizations move from good intentions to meaningful audience outcomes. You'll identify audience needs through research, stakeholder conversations, and jobs-to-be-done analysis, translating insights into strategic communication approaches that support organizational objectives. Working with leaders, product managers, and channel managers, you'll develop communication and awareness plans that guide implementation across channels, ensuring messages reach the right audiences at the right time in ways that inspire understanding, engagement, and action.

Orchestrate Powerful Campaigns

Lead the development of audience-focused omnichannel strategies that amplify the message of the restored gospel. You''ll partner with product and channel managers to set inspired Key Performance Indicators (KPIs), oversee flawless implementation, and refine approaches based on performance indicators. We believe that when we communicate with clarity and power, we can help bring souls unto Christ.

Elevate Content Quality

Review campaign content with a discerning eye before it advances for final reviews. You''ll ensure every piece meets campaign objectives while respecting the channel expertise of your colleagues. Your work will be about finding the perfect balance in strategic vision and creative execution.

Maintain Visionary Alignment

Ensure channel planning stays true to our vision, priorities, and desired outcomes across all audience-related channels. When you spot potential misalignment, you''ll collaborate with senior leadership to course-correct with precision and care.

Foster Seamless Coordination

Break down silos by working closely with audience-related program managers, channel managers and product managers. You''ll facilitate connections, remove obstacles, and nurture an environment of open communication and mutual trust where both personal and professional growth can flourish.

Pioneer Channel Innovation

Partner with product management to develop and launch meaningful audience-focused channels. You''ll craft omnichannel strategies alongside the Content Strategy and Channels Teams and define what success looks like. Working with our Continuous Improvement Team, you''ll identify and implement process refinements that elevate multiple channels simultaneously.

Build Meaningful Relationships

Cultivate and maintain relationships with advising leaders, cross-divisional partners, and enterprise collaborators that are built on mutual respect, clear communication, and shared success.

What we''re looking for

  • Strategic thinking that transforms communication challenges into opportunities to share the gospel
  • Exceptional collaborative skills and the ability to influence with Christlike love and inspiration
  • Demonstrated ability to influence decisions, build alignment, and lead implementation in a complex organization without formal authority.
  • Deep understanding of audience-centric content development that speaks to diverse global needs
  • Experience in campaign performance analysis and optimization
  • Ability to balance creative vision with analytical precision in furthering the Lord''s work
  • Experience working with senior leaders and stakeholders to translate organizational priorities into audience-focused communication strategies.
  • Passion for fostering connections across diverse teams united in a common spiritual purpose
  • Commitment to continuous improvement and innovation in communication practices that bring light and truth to the world

What you''ll do

Develop Audience-Centered Content Strategies

Craft audience-focused content strategies that connect organizational priorities with the needs of God's children. You'll partner with stakeholders to identify meaningful outcomes, clarify communication objectives, and guide content efforts toward experiences that inspire faith and action. Working across channels and teams, you'll help ensure content is aligned, coordinated, measurable, and designed to help individuals come closer to the Savior.

Shape Audience Strategy and Communication Planning

Help organizations move from good intentions to meaningful audience outcomes. You'll identify audience needs through research, stakeholder conversations, and jobs-to-be-done analysis, translating insights into strategic communication approaches that support organizational objectives. Working with leaders, product managers, and channel managers, you'll develop communication and awareness plans that guide implementation across channels, ensuring messages reach the right audiences at the right time in ways that inspire understanding, engagement, and action.

Orchestrate Powerful Campaigns

Lead the development of audience-focused omnichannel strategies that amplify the message of the restored gospel. You''ll partner with product and channel managers to set inspired Key Performance Indicators (KPIs), oversee flawless implementation, and refine approaches based on performance indicators. We believe that when we communicate with clarity and power, we can help bring souls unto Christ.

Elevate Content Quality

Review campaign content with a discerning eye before it advances for final reviews. You''ll ensure every piece meets campaign objectives while respecting the channel expertise of your colleagues. Your work will be about finding the perfect balance in strategic vision and creative execution.

Maintain Visionary Alignment

Ensure channel planning stays true to our vision, priorities, and desired outcomes across all audience-related channels. When you spot potential misalignment, you''ll collaborate with senior leadership to course-correct with precision and care.

Foster Seamless Coordination

Break down silos by working closely with audience-related program managers, channel managers and product managers. You''ll facilitate connections, remove obstacles, and nurture an environment of open communication and mutual trust where both personal and professional growth can flourish.

Pioneer Channel Innovation

Partner with product management to develop and launch meaningful audience-focused channels. You''ll craft omnichannel strategies alongside the Content Strategy and Channels Teams and define what success looks like. Working with our Continuous Improvement Team, you''ll identify and implement process refinements that elevate multiple channels simultaneously.

Build Meaningful Relationships

Cultivate and maintain relationships with advising leaders, cross-divisional partners, and enterprise collaborators that are built on mutual respect, clear communication, and shared success.

What we''re looking for

  • Strategic thinking that transforms communication challenges into opportunities to share the gospel
  • Exceptional collaborative skills and the ability to influence with Christlike love and inspiration
  • Demonstrated ability to influence decisions, build alignment, and lead implementation in a complex organization without formal authority.
  • Deep understanding of audience-centric content development that speaks to diverse global needs
  • Experience in campaign performance analysis and optimization
  • Ability to balance creative vision with analytical precision in furthering the Lord''s work
  • Experience working with senior leaders and stakeholders to translate organizational priorities into audience-focused communication strategies.
  • Passion for fostering connections across diverse teams united in a common spiritual purpose
  • Commitment to continuous improvement and innovation in communication practices that bring light and truth to the world

About the Company

C

Church of Jesus Christ of Latter-day Saints