Perks and Benefits:
- Career growth path to up to Management level positions (Ass. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips
- Weekly paychecks
- Merit-based pay increases
- Complimentary service membership
About the Position:
The Member Associate is a key position at Scenthound, focused on managing appointments and selling memberships while providing exceptional service to every customer.
This position requires:
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer/Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
Who We Are Looking For:
We are searching for a goal-oriented team member who has a passion for dog's health with a strength in customer service and sales! A successful Member Associate is outgoing, enthusiastic, self-motivated, and a solid problem-solver!
Tasks:
- Drive membership sales through dog health and wellness education
- Drive key performance indicators – such as average ticket price and rebook ratio – through memberships, appointments, add-ons, and retail sales
- Manage customer leads; Follow up with potential members, and engage with existing members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail and organization
- Time-management; Scheduling appointments' and completing tasks efficiently
- Accountability; hold oneself and others to Scenthound standards