Job Description:
The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.
Key Responsibilities:
System Administration & Technical Support
Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
Monitor and maintain Meditech application servers, database servers, and domain controllers.
Troubleshoot user access issues, session timeouts, and connection failures.
Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
Coordinate with Meditech vendor support for issue escalation and resolution.
Printer & Fax Management
Server & Infrastructure Support
Integration & Interfaces
User & Environment Support
Documentation & Compliance
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
Experience with printer/fax setup in hospital environments.
Familiarity with HL7, TCP/IP networking, and Windows Server administration.
Understanding of SQL, Citrix, and Active Directory a plus.
Preferred Skills:
Experience with Meditech modules such as ADM, LAB, PCS, and PHM.
Familiarity with virtualization (VMware/Hyper-V).
Knowledge of healthcare data privacy and compliance standards.
Excellent troubleshooting, documentation, and communication skills.
This is a remote position.
Empowering the Future of Healthcare
The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience.
ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.