Highlights
The ideal candidate has prior customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining professionalism, empathy, and accuracy. The Medicare Member Services Representative will serve as a primary point of contact for members, providing support regarding benefits, eligibility, claims, billing, authorizations, and enrollment inquiries.
Numbers & Facts
| Location | Akron, OH |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $19 Per Hour |
| Year Founded | 2004 |
| Headquarters | Utica, MI, US |
| Website | http://www.alinestaffing.com/ |
Description
A-Line Staffing is seeking a motivated and detail-oriented Medicare Member Services Representative This role offers career growth, a supportive work environment, and full-time hours (40+ per week).
Brittney Blackman | bblackman@alinestaffing.com | text 5867107970
If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration
MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION:
- Location: Akron OH 44305 – 100% on-site
- Payrate: $19/hr
- Required Availability: Full-Time | Monday – Friday, 8am to 5pm
MEDICARE MEMBER SERVICES REPRESENTATIVE | SUMMARY AND HIGHLIGHTS:
The Medicare Member Services Representative will serve as a primary point of contact for members, providing support regarding benefits, eligibility, claims, billing, authorizations, and enrollment inquiries. The ideal candidate has prior customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining professionalism, empathy, and accuracy.
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Job Responsibilities
MEDICARE MEMBER SERVICES REPRESENTATIVE | RESPONSIBILITIES:
- Provide personalized support to members via phone and electronic communication.
- Assist with questions related to enrollment, benefits, eligibility, billing, claims, and authorizations.
- Accurately, document member inquiries, concerns, and resolutions within internal systems.
- Route issues appropriately to ensure timely and effective resolution.
- Meet established productivity, quality, and service standards.
- Demonstrate empathy, professionalism, and a customer-first approach during all interactions.
- Maintain knowledge of healthcare and insurance-related policies, procedures, and regulations.
- Utilize sound judgment and problem-solving skills to address member concerns.
- Protect confidential member and business information in compliance with company policies and regulations.
- Collaborate with internal teams to provide timely and effective member support.
Qualifications
MEDICARE MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS:
- Education: High School Diploma or GED (verifiable) | College coursework or additional education (preferred).
- Attendance: Commitment to mandatory attendance during the first 90 days.
- 2+ years of call center (customer service), administrative support, or related experience required.
- Experience in Medicare, Medicaid, health insurance, or healthcare customer service required.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficiency with Windows-based computer systems and standard office software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong keyboarding and computer navigation skills.
- Requires strong attention to detail and the ability to manage multiple priorities.
- Ability to maintain confidentiality and professionalism at all times.
- Preferred: Knowledge of healthcare regulations, insurance processes, and member services operations.
Work Environment
- Fast-paced customer service environment - frequent telephone communication with members.
- Prolonged periods of sitting and computer use.
- Occasional lifting of up to 20 pounds.
Take the Next Step!
Join a company that values your growth and contributions. If you’re interested in the Medicare Member Services Representative role apply now or contact us for immediate consideration!
Brittney Blackman | bblackman@alinestaffing.com | text 5867107970
Benefits
Life Insurance, Medical, Dental, Vision
About Company
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries.
Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day.
A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent.
For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism.
To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals