Medicare Call Center Sales Representative Licensed, Geisinger Health Plan

Location:

Geisinger CenterPoint Office Building

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for building membership in Geisinger Gold Health Plan through effective phone sales efforts. Assist in managing call flow by adhering to the standard process of updating and/or creating prospect records. Schedule home and group visits, and order literature. Utilize Pennsylvania State Licensure to assist prospects in comparing programs, and to achieve membership growth. Acts as liaison between other the Health Plan departments, clients, prospects and brokers to fulfill sales and service objectives.

Job Duties:

Hours: Monday - Friday 11:30am - 8:00pm

• Increases membership through effective sales.
• Answers incoming calls.
• Provides specific plan information, answers questions and provides direction to prospects and clients.
• Schedules home and group visits.
• Orders literature as required.
• Ensures departmental and CMS compliance by following policies and procedures.
• Utilizes scripts as required to ensure consistent call handling.
• Participates in outbound initiatives when required.
• Participates in retention campaigns when required.
• Handles walk in prospects.
• Meets or exceed predetermined membership and enrollment goals and appointment setting goals.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 2 years-Sales (Required)

Certification(s) and License(s):

Health Insurance License - Default Issuing Body

Skills:

Communication, Critical Thinking, Organizing, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.