Medical Support Assistant - Salt Lake City, UT

Prime Physicians

Slc, UT

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JOB DETAILS

SKILLS

Administrative Skills, Business Processes, Capability Maturity Model Integration (CMMI), Consulting, Customer Support/Service, Fax Machines, Federal Government, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Administration, Hospital Systems, ISO 9001, Insurance, Medical Assistance, Medical Office Administration, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Strategy, Outpatient Care, PCI, Patient Assessment, Patient Care, Process Development, Project/Program Management, Schedule Development, Strategic Planning, Telephone Skills, The Joint Commission (TJC), Typing

LOCATION

Slc, UT

POSTED

5 days ago

Job Title: Medical Support Assistant (MSA) Specialty: Administrative/Scheduling Support Healthcare (MSA/Scheduler-Receptionist) Place of Work (City/State): Salt Lake City, Utah (Remote within 50 miles of Salt Lake City VA Medical Center commuting area) Site: Salt Lake City VA Healthcare System (SLCHCS) Location: 500 S. Foothill Drive, Salt Lake City, UT 84148 (Remote positions; no on-site requirement except for fingerprinting, PIV pick-up, or IT equipment retrieval at nearest VA facility) Pay rate: $22/hr on W2 Duration: 1 Year plus 2 Option Years Shift Schedule: Monday Friday, 8:00 AM 4:30 PM Mountain Time, excluding federal holidays, 8-hour shift per day. How Many Shifts Needed Per Month: Approximately 20 23 shifts per month per FTE (standard federal business day schedule) Credentialing / Onboarding Time: 6 8 weeks Education: High School Diploma or GED equivalent (minimum) Experience Needed: Minimum 6 months of customer service experience; prior medical scheduling, VA system experience, or healthcare administrative background strongly preferred Special Skills Needed:

Minimum 50 WPM typing speed
Proficiency in VA systems: CPRS, VistA, ISS, HSRM, PPMS, CTM, PCI
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Basic medical terminology
Strong telephone etiquette and customer service skills
Ability to work independently in a remote setting
HIPAA and VA privacy compliance awareness

Responsibilities:

Schedule and manage outpatient appointments per VHA Directive 1230 using VistA/CPRS
Process community care consults via HSRM and PPMS
Validate and update patient demographics and insurance information
Conduct pre/post-appointment patient contacts and manage no-shows within 24 hours
Screen and respond to calls professionally; answer within 5 rings
Monitor access-related reports and manage recall reminders
Process incoming/outgoing faxes and mail per HIPAA standards
Perform patient check-in via PCI system
Maintain scheduling accuracy at or above 98% per VA guidelines
Complete all mandatory annual VA training and maintain zero privacy breaches

Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.

Medical Support Assistant - Salt Lake City, UT

Prime Physicians

Slc, UT

About the Company

Prime Physicians

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