Job Title: Medical Support Assistant (MSA)
No. of Positions / Candidates Required: 27 FTE
Specialty: Community Care scheduling and consult management
Place of Work (City/State):Remote; must live and work within 50 miles of a listed VA facility.
Site: Oklahoma City VA Medical Center
Location: 921 Northeast 13th Street, Oklahoma City, OK 73104
Duration: 1 year contract with the possibility of extension
Shift Schedule: Monday Friday, 8:00 AM 4:30 PM; 8-hour day shift, excluding federal holidays.
Credentialing / Onboarding Time: 6 to 8 weeks
Education: High school diploma or GED
Experience Needed: Minimum 6 months of customer service experience
Special Skills Needed:
- Typing speed of at least 50 WPM
- Basic medical terminology and computer skills
- English communication proficiency
- Microsoft Excel, Word, Outlook, and Teams
Responsibilities:
- Schedule appointments and complete patient follow-ups.
- Process Community Care consults in HSRM/PPMS and coordinate provider care.
- Update demographics and insurance; maintain records in CPRS/VistA.
- Answer calls within 5 rings; return voicemail within 48 business hours.
- Manage clinic schedules, no-shows within 24 hours, faxes and mail.
- Resolve scheduling issues and escalate concerns or system problems.
- Meet targets: average 20 cases/day, 95% timeliness, 98% compliant scheduling.
- Protect patient privacy, verify 2 identifiers, and complete VA training.
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.