Medical Support Assistant - Cass Lake MN

Lakes, Forests and Ojibwe Heritage in Northern Minnesota
The Community Cass Lake
Cass Lake sits on the shores of Cass Lake and Pike Bay inside the Chippewa National Forest, about 20 minutes east of Bemidji. The town lies within the Leech Lake Reservation, home of the Leech Lake Band of Ojibwe, and offers small-town living with deep cultural roots.Natural Beauty & Outdoor Recreation
Cass Lake is surrounded by:

• Some of Minnesota's best walleye and muskie fishing
• Hundreds of thousands of acres of national forest for hiking, hunting and camping
• Snowmobile, ski and ATV trail networks
• Easy access to Bemidji for shopping, dining and Bemidji State University

Nearest Airports
Bemidji Regional Airport (BJI), about 20 miles west. Minneapolis-St. Paul International (MSP), about 3.5 hours south.

About the Facility: Cass Lake Indian Health Service Hospital
The Cass Lake Indian Health Service Hospital is a federal facility in the Bemidji Area of the Indian Health Service, serving the Leech Lake Band of Ojibwe and surrounding communities. Care teams follow a patient-centered medical home model across primary care, urgent care, inpatient, dental, pharmacy and behavioral health services.

Facility Address: 425 7th St NW, Cass Lake, MN 56633

Medical Support Assistant - RESPONSIBILITIES (listed are included but not limited to)

• Greets patients and visitors, checks patients in for appointments, verifying demographics and insurance information
• Appointment scheduling managing appointment schedules, including booking, rescheduling, and canceling appointments based on availability while adhering to department policies and procedures. Will confirm appointments by phone daily.
• Phone management Answering incoming calls, taking messages, calling outside vendors for direct patient care, and directing calls to appropriate staff, while documenting necessary patient communications.
• Data entry updating patient records in electronic health records and electronic dental records (dental department only), and Vista imaging systems, including medical history, insurance details, and/or PRC details.
• Assisting as needed at vaccination clinics by helping with set-up, performing patient registration, and assisting staff with documentation.
• Administrative tasks filing paperwork, scanning/faxing, maintaining patient records, assisting patients with medical forms; manages departmental mail, and will provide clerical assistance for the following departments: nursing, public health nursing, patient registration, health information management, purchased referred care, pharmacy, and dental.
• Responsible for maintaining the confidentiality of patient information obtained to carry out required duties.

MSA REQUIREMENTS

• Experience: Excellent communication skills, both verbal and written. Strong organization and time management abilities. Proficient in computer systems and electronic health records. Basic medical terminology knowledge is preferred but not required. Attention to detail and accuracy. Ability to multitask and prioritize tasks. Empathy and customer service skills to interact with patients effectively. Administrative experience.
• Education: Must have a minimum of a High School Diploma.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.