| Location | Salt Lake City, UT |
| Salary | $59,063–$76,782 Per Year |
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Medical Support Assistant (Advanced)
Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration, Salt Lake City, Utah
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Summary
The Department of Veterans Affairs, Salt Lake City Medical Center (VA-SLC) in Utah is a level 1A state of-the-art patient care facility with comprehensive and complex radiographic and imaging programs. SLCVAMC with multiple Community Based Outpatient Clinics (CBOC), providing tertiary care in Medicine, Surgery, Neurology, Mental Health, Physical Medicine and Rehabilitation, ER Medicine, Surgical and Medical Subspecialties, and advanced.
Learn more about this agency
Summary
The Department of Veterans Affairs, Salt Lake City Medical Center (VA-SLC) in Utah is a level 1A state of-the-art patient care facility with comprehensive and complex radiographic and imaging programs. SLCVAMC with multiple Community Based Outpatient Clinics (CBOC), providing tertiary care in Medicine, Surgery, Neurology, Mental Health, Physical Medicine and Rehabilitation, ER Medicine, Surgical and Medical Subspecialties, and advanced.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Salt Lake City, UT
1 vacancy
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $59,063 - $76,782 per year Pay scale & grade
GS 6
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Not required
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBSU-13090201-27-EW Control number 890607700
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This position is open to the public. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.
Videos
Duties
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VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; analyzes lab results and relays results to appropriate medical staff while recognizing and referring urgent ones to the professional staff for immediate action. The AMSA receive and triages orders, schedules initial and follow-up appointments, and tracks orders for serviced disciplines. Coordinates the transfer of patients between wards and clinics as necessary. Coordinates appointments for patients with other medical services, including emergency add-ons and same day appointments.
The AMSA ensures all necessary medical data (x-ray and lab reports, admit orders, etc.) is available to clinicians prior to patients arrival and assists with keeping program staff appraised of patient census and any changes/problems that might be encountered. When necessary, ensures outside medical provider documentation is obtained and scanned into the medical record. The Advanced MSA reviews patients records and physicians orders on a variety of records; and selects, completes, and routes requests for patient activities and treatment procedures.
Reviews patients for eligibility verifying that patients labs are at adequate levels, reviewing patient medical files for history of medication, food or environmental allergies, asthma, kidney disease, or if the patient has any internal metal/metallic items, e.g., shrapnel, cardiac pacemaker, pins, plates, stents, artificial heart valves, prostheses, implanted nerve stimulators, clips, implants, etc., or is claustrophobic to determine if the patient can safely have the procedure and/or with contrast.
Oversees patient procedures from the time the exam/procedure is ordered until the patient is scheduled for any of the high volume, and very complex modalities of Radiology Service, e.g., Interventional Radiology, MRI, CT, Nuclear Medicine, PET/CT, Vascular Ultrasound, DEXA, and Fluoroscopy exams. These exams may be with fasting contrast, neuro exams with contrast, etc., by verifying pre-procedure work is complete, i.e., fasting, ceasing medications, review of medical history, including allergies, protocol request for orders, lab orders, etc., and meets specific preprocedural requirements. These includes review of lab results, AMU admission, previous exams, and preprocedural clinical screening.
Coordinates with outside Medical Centers to schedule non-VA scans for patients exceeding certain weight limits; coordinates transportation as required for patients; coordinates with Anesthesia for required services, and coordinates with outside Medical Centers/Facilities to obtain patient scans on CDs and original radiologist reports in order to update VA automated patient records system. As required, research patient information, and screens patients to ensure they meet the criteria for VA Lodging to accommodate patients that travel long distances or that have been sedated. The AMSA is responsible for accurate and timely collection of patient information pertaining to scheduling/rescheduling, pre-scheduling questions and registration/ check-in. The AMSA procures necessary data by interviewing veterans and their representatives as well as from reviewing official records.
Work Schedule: Monday-Friday 8:00am-4:30pm
Compressed/Flexible:Not available
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: Advanced Medical Support Assistant - 56047-A
Relocation/Recruitment Incentives: Not aurthorized
Permanent Change of Station (PCS): Not aurthorized
PCS Appraised Value Offer (AVO): Not authorized
Requirements
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Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:
Grade Determinations: Advanced Medical Support Assistant- GS-6:
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Examples of experience at the next lower grade; Knowledge of medical terminology, scheduling appointments (including interpreting and verifying provider orders), canceling, re-scheduling patients appointments and/or consults; use of Microsoft Office, entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other facilities or hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage, and other related support work in a health care setting.
AND
Demonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Preferred Experience:
Demonstrated experience in a fast-paced ambulatory care setting, preferably within a PACT team or other clinic setting.
Strong skills in patient registration, scheduling, and coordinating care across multiple providers/services.
Proficiency with VA electronic health record systems (CPRS, VistA, or Cerner) and consult management.
Excellent customer service and communication skills with a focus on patient advocacy and satisfaction.
Knowledge of medical terminology and the ability to interpret and process provider orders.
Experience in handling sensitive patient information in compliance with HIPAA/VA policies.
Ability to multitask and manage time effectively.
Proven ability to adapt to new initiatives and rapidly changing healthcare environments.
Ability to work independently and as part of an interdisciplinary team to ensure optimal patient flow and access.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-06.
Education
MPORTANT: If using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official transcript with your application. If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision:
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), etc.
Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans Preference.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13090201. The application process is as follows:
Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Agency contact information
VISN 19 HR Contact Center
Phone 719-227-4600 Email V19USAJOBS@VA.GOV Address VA Salt Lake City Health Care System
500 Foothill Drive
Salt Lake City, UT 84148
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), etc.
Veterans Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans Preference.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13090201. The application process is as follows:
Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
Expand Hide how to apply
Agency contact information
VISN 19 HR Contact Center
Phone 719-227-4600 Email V19USAJOBS@VA.GOV Address VA Salt Lake City Health Care System
500 Foothill Drive
Salt Lake City, UT 84148
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Veterans Health Administration
OUR MISSION: To fulfill President Lincolns promise "To care for those who have served in our nations military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Interested in a career that offers a true work-life balance? Look no further! The VA Salt Lake City Health Care System offers a balance of professional and clinical complexity that stimulates growth yet, it also allows the professional an opportunity to enjoy life outside of work.
The VA is in Salt Lake City (SLC) in the foothills of the Wasatch Mountains and overlooks the largest inland lake in the country. SLC is close to four National Parks creating limitless year-around outdoor recreation. Called Silicon Slopes, the city has a buzzing technology scene, performing arts scene, and a diverse culture. SLC offers the perfect mix of social activity, modern businesses and family life making it an ideal location to start a career, raise a family, or ease into retirement. The VA offers a teaching hospital, with state-of-the-art technology, education and research; making this hospital an ideal career choice for many clinical and administrative professionals. The 121-bed facility that has numerous specialized programs in addition to the comprehensive health care provided to our Veterans.
Agency contact information
VISN 19 HR Contact Center
Phone 719-227-4600 Email V19USAJOBS@VA.GOV Address VA Salt Lake City Health Care System
500 Foothill Drive
Salt Lake City, UT 84148
US
Visit our careers page
Learn more about what its like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.
Summary
The Department of Veterans Affairs, Salt Lake City Medical Center (VA-SLC) in Utah is a level 1A state of-the-art patient care facility with comprehensive and complex radiographic and imaging programs. SLCVAMC with multiple Community Based Outpatient Clinics (CBOC), providing tertiary care in Medicine, Surgery, Neurology, Mental Health, Physical Medicine and Rehabilitation, ER Medicine, Surgical and Medical Subspecialties, and advanced.
Learn more about this agency
Overview
Help
Accepting applications
Location
1 vacancy in the following location:
Salt Lake City, UT
1 vacancy
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed No Salary $59,063 - $76,782 per year Pay scale & grade
GS 6
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Not required
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number CBSU-13090201-27-EW Control number 890607700
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