Medical Support Assistant (Advanced)

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Medical Support Assistant Advanced

Department of Veterans Affairs Veterans Health Administration Alexandria VA Health Care System Apply Print Share Save

Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary

Mental Health AMSAs provide support to the PCT team Psychiatry Psychology and Social Work services. This is the full performance level for MSAs. At this level the MSA performs a full range of duties. The MSA is responsible for scheduling appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Learn more about this agency

Summary

Mental Health AMSAs provide support to the PCT team Psychiatry Psychology and Social Work services. This is the full performance level for MSAs. At this level the MSA performs a full range of duties. The MSA is responsible for scheduling appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

Alexandria LA 1 vacancy

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 48877 - 63539 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBST-13097900-27-DF Control number 889703100 This job is open to Help Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency Facility Only This job is open to current permanent employees of the facility CBOCs where this vacancy is located Alexandria VA Health Care System. NOTE The 2-page Resume requirement does not apply to this position.

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Duties Help

Total Rewards of a Allied Health Professional

Assignments at this level include but are not limited to scheduling canceling re-scheduling patients appointments andor consults entering no-show information monitoring the electronic wait list preparing for clinic visits monitoring both inpatient and outpatient appointments for areas of responsibility ensuring encounter forms are completed in order to obtain appropriate workload credit verifying and updating demographics and insurance information processing all emergency and non-emergency transfers to other VA facilities or private hospitals performing basic eligibility for healthcare and travel benefits co-pays and preauthorization requirements for specific coverage i.e. TRICARE sharing agreements etc..

Other assignments at this level include but are not limited to setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and veteran needs participating and provide input in problem solving on operational issues or procedures in team meetings huddles performing administrative follow up actions includes pre-appointment telephone calls and post-appointment calls for those patients that are no-shows. Documents patient contact in the Computerized Patient Record System utilizing administrative progress notes

Work Schedule Monday - Friday 800am - 430pm subject to change based on Agency needs.

Recruitment Relocation Incentives Sign-on Bonus Not Authorized Permanent Change of Station Relocation Assistance Not Authorized Pay Competitive salary and regular salary increases When setting pay a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA Above Minimum Rate of the Grade.

Paid Time Off 37-50 days of annual paid time offer per year 13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.

Parental Leave After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.

Child Care Subsidy After 60 days of employment full time employees with a total family income below 144000 may be eligible for a childcare subsidy up to 25 of total eligible childcare costs for eligible children up to the monthly maximum of 416.66. Retirement Traditional federal pension 5 years vesting and federal 401K with up to 5 in contributions by VA Insurance Federal health vision dental term lifelong-term care many federal insurance programs can be carried into retirement Telework Not Available Virtual This is not a virtual position. Functional Statement 00401-F Permanent Change of Station PCS Not Authorized

Requirements Help

Conditions of employment

You must be a U.S. Citizen to apply for this job.

All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

Selective Service Registration is required for males born after 12311959.

Must be proficient in written and spoken English.

Subject to background security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Must pass pre-employment physical evaluation.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP.

Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consider your performance and conduct the needs and interests of the agency whether your continued employment would advance organizational goals of the agency or the Government and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency Candidates must be proficient in spoken and written English.

Experience. None.

Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

Licensure Certification Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria.

Grandfathering Provision. Employees in VHA in this occupation under a permanent appropriate and legal placement on the effective date of the qualification standard are considered to have met all qualification requirements for the grade andor assignment held including positive education and registration certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed the following provisions apply Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

NOTE This provision is not intended to regularize appointments placements.

Foreign Education. To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

In addition to the basic requirements for employment listed in above the following education and experience criteria must be met when determining the grade of candidates KSAs must be clearly reflected in the resume under description of duties in order to be found qualified for this position grade level. Grade Determinations Medical Support Assistant Advanced GS-06.

Experience. One year of creditable experience equivalent to the next lower grade. AND Knowledge Skills and Abilities KSAs. In addition to the experience above the candidate must demonstrate the following KSAs

a Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery andor care in the community models and patient health care portals as it relates to access to care.

b Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery andor care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.

c Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

d Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients is met.

e Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.

f Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers.

Preferred Experience Computer Literate Customer Service

Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards. The full performance level of this vacancy is 06.

Physical Requirements Physical aspects associated with work required of this assignment are typical for the occupation see Duties section for essential job duties of the position. May require standing lifting carrying sitting stooping bending puling and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment Work is performed in an office clinic setting with minimal risks that requires normal safety precautions the area is adequately lighted heated and ventilated. However the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

Education Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here httpope.ed.govaccreditation. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit httpssites.ed.govinternationalrecognition-of-foreign-qualifications.

Additional information

Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration Operations Security and Preparedness HRAOSP at The Fair Chance Act.

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Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV Your full resume CV may be uploaded without page limitation into the Other document upload field.

Resume Requirement Your resume must include the following information Job title description of duties beginning and ending date monthyear of employment and average hours worked per week. Your resume must include the following information for each job listed SF-50 Notification of Personnel Action REQUIRED for ALL current Federal Employees SF-50 Notification of Personnel Action if applicable for Eligibility Most recent SF-50 if you are a current or former Federal employee Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-05 you must submit a copy of your unofficial or official college transcript with your application. If selected to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision Copy of high school diploma OR high school transcript unofficial or official OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript official

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc.

Cover Letter License Long-form resume Curriculum vitae CV Other 1 PCS Orders Performance Appraisal Professional Certification SF-50 Notification of Personnel Action Transcript

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help

All applicants are encouraged to apply online. To apply for this position you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 10272026 to receive consideration. To preview the questionnaire click httpsapply.usastaffing.govViewQuestionnaire13097900. To begin click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

Deonne Francis Phone 786782-6318 Email deonne.francisva.gov Address

Alexandria VA Medical Center 2495 Shreveport Highway Pineville LA 71360 US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

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Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Veterans Health Administration

OUR MISSION To fulfill President Lincolns promise To care for those who have served in our nations military and for their families caregivers and survivors - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans

The Alexandria VA Health Care System is located in Alexandria Pineville Louisiana the Heart of Louisiana. Alexandria is quickly emerging as one of the nations best places to start a business raise a family and explore the great outdoors. It is a national leader in new and expanded business development and was recently named one of the twenty best cities in the country to find a job. National Geographic Traveler ranks Alexandria as one of Americas top ten wilderness towns because of its incredible access to the one of the countrys most beautiful and expansive national forests.

Agency contact information

Deonne Francis Phone 786782-6318 Email deonne.francisva.gov Address

Alexandria VA Medical Center 2495 Shreveport Highway Pineville LA 71360 US

Visit our careers page

Learn more about what its like to work at Veterans Health Administration what the agency does and about the types of careers this agency offers.

httpsvacareers.va.gov

Summary

Mental Health AMSAs provide support to the PCT team Psychiatry Psychology and Social Work services. This is the full performance level for MSAs. At this level the MSA performs a full range of duties. The MSA is responsible for scheduling appointments including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

Alexandria LA 1 vacancy

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 48877 - 63539 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBST-13097900-27-DF Control number 889703100

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